Inside Sales Representative

Consolidated Electrical Distributors (CED) City of Industry; Henderson (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

CED in Henderson, NC is seeking an Inside Sales Representative to handle inquiries, prepare quotes, and process orders while supporting customer purchasing decisions.

You will maintain and grow existing accounts, follow up on leads, collaborate with outside sales and warehouse teams, and ensure timely delivery and post-sale support.

Qualifications

• Demonstrated Inside Sales experience with the ability to manage inquiries, prepare quotes, and close orders effectively.
• Strong Customer Service and Customer Satisfaction skills, with a focus on building rapport and providing responsive, solutions‑oriented support.
• Experience in Lead Generation and Account Management to identify new opportunities, nurture relationships, and grow existing business.
• Effective verbal and written communication skills, including professional phone etiquette and clear email correspondence.
• Basic understanding of electrical products or willingness to learn industry‑specific product knowledge.
• Proficiency with business software (MS Office, Excel, Word etc.) for quoting, order entry, and account tracking.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast‑paced environment.
• High school diploma or equivalent required; post‑secondary education in business or a related field is beneficial.
• Ability to work on‑site in Henderson, NC, and collaborate effectively with cross‑functional teams.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Prepare quotations and process orders accurately and timely.
• Provide product information to support purchasing decisions.
• Maintain and grow existing accounts; follow up on leads.
• Collaborate with outside sales and warehouse teams to ensure accurate delivery.
• Assist with pricing, order tracking, and basic problem resolution to uphold service standards.

Skills

Inside Sales

Customer Service

Lead Generation

Account Management

Communication

Organization

Education

High School Diploma

Tools

MS Office

Excel

Job description

Company Description

Consolidated Electrical Distributors (CED) is a long-standing leader in the electrical distribution industry, known for its commitment to customers, manufacturers, and employees. The company partners with top manufacturers to provide high-quality electrical products and dependable services. CED focuses on building strong relationships, honoring commitments, and delivering solutions that meet the needs of commercial and industrial clients. Team members work in a performance-driven environment with opportunities to learn the electrical products business and grow within the organization.

Role Description

The Inside Sales Representative is a full-time, on-site role located in Henderson, NC. This position is responsible for handling incoming customer inquiries, preparing quotations, processing orders, and providing product information to support customer purchasing decisions. The role includes maintaining and growing existing accounts, proactively following up on leads, and collaborating with outside sales and warehouse teams to ensure accurate and timely delivery of products. Daily activities involve responding to phone and email requests, identifying customer needs, recommending appropriate electrical products, and ensuring a positive customer experience from initial contact through post‑sale support. The Inside Sales Representative also assists with pricing, order tracking, and basic problem resolution to uphold service standards and customer satisfaction.

Qualifications

• Demonstrated Inside Sales experience with the ability to manage inquiries, prepare quotes, and close orders effectively.
• Strong Customer Service and Customer Satisfaction skills, with a focus on building rapport and providing responsive, solutions‑oriented support.
• Experience in Lead Generation and Account Management to identify new opportunities, nurture relationships, and grow existing business.
• Effective verbal and written communication skills, including professional phone etiquette and clear email correspondence.
• Basic understanding of electrical products or willingness to learn industry‑specific product knowledge.
• Proficiency with business software (MS Office, Excel, Word etc.) for quoting, order entry, and account tracking.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast‑paced environment.
• High school diploma or equivalent required; post‑secondary education in business or a related field is beneficial.
• Ability to work on‑site in Henderson, NC, and collaborate effectively with cross‑functional teams.