Inside Sales Representative

cpmholdingsinc; Harlan (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

CPM Holdings, Inc. is seeking a customer-focused sales coordinator in Iowa to handle inbound calls, coordinate orders, and manage returns.

The role involves processing orders, creating RGAs, supporting warranty work with Engineering, and assisting outside sales with quotes and freight requests. This position offers opportunities to contribute to a global supplier known for delivering process equipment and engineered technologies.

Qualifications

• Excellent communication and listening skills.
• Experience in customer service or order entry preferred.
• Ability to review orders for accuracy and compliance.

Responsibilities

• Receive inbound phone calls from customers.
• Coordinate orders and enter orders into the system.
• Process return authorizations (RGA) and warranty considerations.
• Coordinate quotes and outside sales activity.
• Assist with freight quotations and follow-up on inquiries.
• Support Sales department with new orders and rework requirements.

Skills

Customer service

Order processing

Warranty handling

Inbound/outbound calls

Job description

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.

Job Duties:

• Receive inbound phone calls from customers
  • Customer calls to place order
  • Customer returning goods previously sent
  • Customer calls to request warranty consideration
  • Customer calls to check shipments and delivery of existing orders
  • Customer complaints
• Coordinate orders
  • Order entry of customer placed orders into computer system
  • Reviewing customer files and previously placed orders to validate new orders
  • Validate specifications of orders to our manufacturing requirements
• Return Good Authorizations (RGA)
  • Write return goods authorization for returning product from the field
  • This may include warranty items, incorrect shipments or returns for credit
• Warranty of Products:
  • Give initial consideration of warranty from customer inquiry or complaint
  • Write RGA
  • Direct warranty consideration to Engineering department for analysis
  • Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department
• Coordinate sales from outside salespeople
  • Includes order entry from assigned territory
  • Coordinate orders and quotes from outside sales
• Quotations
  • Gather information and specifications from prospective customers to write a quotation
  • Gather the information and pricing necessary to facilitate a proper and accurate quotation
• Outbound calls
  • As time allows, calls will be made into assigned territory to solicit new customers
  • Return calls to customer inquiries
  • Calls to solicit freight quotations

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.