Inside Sales Representative

CPM Holdings, Inc; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k

Medical/dental insurance

Tuition assistance

Paid holidays and vacations

Job summary

CPM Holdings, Inc is seeking a Customer Service / Sales Coordinator in Northern Kentucky to handle inbound calls, process orders, and manage warranties. The role offers interaction with manufacturing and sales teams to ensure accurate order entry and timely responses to customer inquiries.

You will coordinate orders, process RGAs, assist outside sales, and prepare precise quotations to support growth and customer satisfaction within CPM's diverse product portfolio.

Responsibilities

• Handle inbound customer calls to place orders and address inquiries.
• Coordinate orders by entering data and validating against manufacturing requirements.
• Process Return Goods Authorizations (RGA) and route warranty items to Engineering.
• Support warranty analysis and coordinate with Sales for new or rework orders.
• Coordinate sales activities with outside sales representatives and manage quotes.
• Prepare quotations by gathering requirements and pricing information.
• Conduct outbound calls to solicit new customers and freight quotations.

Job description

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.

Job Duties:

• Receive inbound phone calls from customers
  • Customer calls to place order
  • Customer returning goods previously sent
  • Customer calls to request warranty consideration
  • Customer calls to check shipments and delivery of existing orders
  • Customer complaints
• Coordinate orders
  • Order entry of customer placed orders into computer system
  • Reviewing customer files and previously placed orders to validate new orders
  • Validate specifications of orders to our manufacturing requirements
• Return Good Authorizations (RGA)
  • Write return goods authorization for returning product from the field
  • This may include warranty items, incorrect shipments or returns for credit
• Warranty of Products:
  • Give initial consideration of warranty from customer inquiry or complaint
  • Write RGA
  • Direct warranty consideration to Engineering department for analysis
  • Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department
• Coordinate sales from outside salespeople
  • Includes order entry from assigned territory
  • Coordinate orders and quotes from outside sales
• Quotations
  • Gather information and specifications from prospective customers to write a quotation
  • Gather the information and pricing necessary to facilitate a proper and accurate quotation
• Outbound calls
  • As time allows, calls will be made into assigned territory to solicit new customers
  • Return calls to customer inquiries
  • Calls to solicit freight quotations

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.