Applications Engineer

CPM Holdings, Inc.; Town of Waterloo (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

CPM Holdings, Inc. in Waterloo, IA seeks an Applications Engineer focused on pelletizing and size reduction equipment to join the Sales team. You will review customer requirements, select suitable equipment, and submit quotes.

The role involves collaborating with North American customers, providing technical support by phone, digital, or in person, and building strong relationships with CPM engineers and sales staff to meet customer needs.

Qualifications

• Bachelor's or Associate degree in business or technical field preferred.
• Excellent written and verbal communication skills.
• Mechanical aptitude and ability to communicate technical information.
• Customer service, sales support or project management experience a plus.
• Strong organizational and interpersonal skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Willingness to travel up to 50%.

Responsibilities

• Assist customers by providing technical and process information.
• Properly size equipment and prepare quotes.
• Develop product knowledge and assist in troubleshooting.
• Complete tasks with timely follow-up.
• Travel to CPM and customer sites domestically and internationally for training, commissioning, and events.
• Communicate progress and opportunities to supervisor to meet company goals.
• Maintain accurate records of opportunities, quotes and contacts.
• Attend industry trade shows.
• Perform additional related duties as needed.
• Maintain professional conduct with customers and colleagues.

Skills

Excellent written and verbal comms

Mechanical aptitude

MS Office proficiency

Travel up to 50%

Team collaboration

Customer service/sales support

Education

Bachelor's or Associate degree in business or technical field

Tools

Microsoft Office

Job description

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit OneCPM.com.

This is not a fully remote position. Eligible for hybrid work schedule after 6 months of employment.

Job Summary

CPM is looking for an Applications Engineer with emphasis on both our pelleting and size reduction lines of equipment to join our sales department in Waterloo, IA. This is a position with a wide variety of responsibilities that include reviewing customer's equipment requirements, selecting the corresponding equipment that meet the customer's needs, and submitting accurate quotes.
The Applications Engineer will be part of an Applications team that works closely with North American customers, provides technical support by phone, digital, or in person, maintains good customer relationships, and will collaborate with CPM engineers and sales staff to meet customer needs.

Essential Duties and Responsibilities

• Assist customers in providing technical and or process information
• Properly size equipment and prepare quotes
• The applicant will become proficient in product knowledge, assist in troubleshooting issues, be self-motivating, and have attention to detail
• Complete tasks in a timely manner with a defined follow up practice/procedure for outstanding requests
• Be willing to travel to CPM and customer sites both domestically and internationally for customer/employee training, seminars, equipment commissioning and trade shows as assigned
• Communicate with supervisor on assignment progress, outstanding issues, customer opportunities and communications, and as required to promote company values, and financial objectives
• Maintain accurate records of opportunities, quotes and contacts
• Attend industry trade shows
• Perform additional related duties as needed or assigned
• Conduct themselves in a professional manner with both customers and colleagues

Qualifications and Skills

• Bachelor's or Associates degree in business or technical field preferred. Equivalent work experience will be considered
• Mechanical and/or agriculture background helpful
• Have excellent written and verbal communication skills
• Mechanical aptitude and the ability to communicate technical and process information both verbally and written
• Customer service, sales support or project management experience a plus
• High integrity and ethics
• Strong organizational and interpersonal skills
• Have a working and functional knowledge of Microsoft Office software including Outlook, Word, Excel, and PowerPoint
• Self-motivated with the ability to work independently as well as within a team setting.
• Ability to travel as needed -- up to 50% possible

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.