Inside Sales Representative

Builders FirstSource; Auburn (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Builders FirstSource in Auburn, WA Millwork is seeking an Inside Sales Representative to help customers choose the right products for decks, fences, sheds and stairs. You will combine product knowledge, sales skills, and friendly service to deliver an exceptional customer experience.

You will assist customers in person, by phone, and via email, prepare quotes, process orders, coordinate deliveries, and support yard and store operations to ensure overall satisfaction.

Qualifications

• High school diploma or GED completed.
• Six months of sales, retail, customer service, or related experience.
• Ability to understand product solutions and pricing.

Responsibilities

• Assist retail customers in person, by phone, and via email to provide solutions and recommendations.
• Actively promote and sell company products, services, and related solutions.
• Prepare material estimates and project quotes for smaller construction projects such as decks, fences, sheds and stairs.
• Enter customer orders accurately into company systems and coordinate deliveries.

Skills

Customer service

Sales

Retail experience

Communication

Education

High school diploma or GED

Job description

Inside Sales Representative

Location: Auburn, WA Millwork

Build Relationships. Deliver Solutions. Grow Your Career.

Are you passionate about helping customers find the right solutions for their projects? Do you enjoy a fast-paced environment where no two days are the same? We're looking for a customer-focused Inside Sales Representative to join our team at our Auburn, WA Millwork and play a key role in delivering an exceptional customer experience.

In this role, you'll combine product knowledge, sales expertise, and outstanding customer service to help customers successfully complete projects ranging from decks and fences to sheds and stairs. If you thrive on building relationships, solving problems, and supporting customers from start to finish, we'd love to hear from you.

What You'll Do

Deliver Exceptional Customer Service

• Assist retail customers in person, by phone, and via email.
• Answer questions regarding products, pricing, availability, and returns/exchanges.
• Guide customers in selecting the best products and solutions for their needs.
• Build positive customer relationships through professional and responsive service.

Drive Sales Success

• Actively promote and sell company products, services, and related solutions.
• Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
• Identify opportunities to increase sales through product recommendations and add-on offerings.
• Develop a strong understanding of company products, pricing, and promotions.

Process Orders and Coordinate Deliveries

• Enter customer orders accurately into company systems.
• Schedule and coordinate product deliveries to ensure customer satisfaction.
• Monitor order details and follow through on customer requests.

Support Yard and Store Operations

• Assist with inventory management, stocking, merchandising, and signage.
• Maintain a clean, organized, and safe work environment.
• Participate in customer workshops and educational events.
• Resolve routine customer concerns and elevate more complex issues when needed.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• Six (6) months of sales, retail, customer service, or related experience; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience in building materials, home improvement, construction, or related industries.
• Knowledge of estimating materials for residential projects.
• Experience operating or willingness to learn material handling equipment.

Work Environment & Physical Requirements

• Work in both office and outdoor yard environments with varying weather conditions.
• Regularly lift and carry up to 25 pounds and occasionally up to 80 pounds.
• Stand and walk for extended periods throughout the workday.
• Frequently bend, kneel, reach, and perform physical tasks.
• May occasionally operate forklifts, pallet jacks, hand tools, and other equipment following training and safety guidelines.