Inside Sales Representative

Jones Insurance Agency, Inc.; Garner (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

Smith’s Addressing Machine Services, Inc. (S.A.M.S. Inc.) is hiring an Inside Sales Representative in Garner, NC to develop new business and support existing customers.

You will move opportunities from inquiry to quote and order, working with Access Control, Identification, Camera, and Visitor Management solutions. The role involves outbound prospecting, responding to inbound leads, and building customer relationships.

Qualifications

• Experience in inside sales or account management.
• Strong prospecting and communication with decision-makers.
• Ability to manage multiple opportunities and stay organized.
• Familiar with CRM software and MS 365 suite.
• Interest in security solutions is a plus.

Responsibilities

• Generate new opportunities through outbound calls, personalized email outreach, inbound lead follow-up, and consistent prospecting.
• Conduct discovery conversations to understand needs, budgets, timelines, and potential solutions.
• Prepare and follow up on quotes, communicate pricing and lead times.
• Develop existing customer relationships and identify opportunities for growth.
• Coordinate product demonstrations and site visits when appropriate.
• Maintain accurate CRM data and pipeline.
• Collaborate with outside sales and internal teams to advance opportunities.

Skills

Inside sales

B2B sales

Account management

Customer service

Prospecting

Communication

CRM software

Discovery questions

Objection handling

Multi-opportunity mgmt

Microsoft 365

Email outreach

Phone skills

Job description

Inside Sales Representative

Company: Smith’s Addressing Machine Services, Inc. (S.A.M.S. Inc.)

Location: Garner, NC (S.A.M.S. Inc. HQ)

Compensation: $40,000 annual base salary + commission opportunities based on sales performance

Since 1971, Smith’s Addressing Machine Services, Inc. (S.A.M.S. Inc.) has been a trusted leader in physical security, access control, and ID card solutions across the Southeast. Serving healthcare, education, government, and corporate facilities, we provide everything from advanced badging systems and AI surveillance to visitor management and emergency lockdown solutions. "Service is our Specialty." We take pride in building direct, lasting customer relationships and delivering tailored security technologies that protect people and property.

Position Summary

We are seeking a motivated, results-driven Inside Sales Representative to develop new business, support existing customers, and move sales opportunities from initial inquiry through quote and order.

This role involves outbound prospecting, responding to inbound leads, preparing and following up on quotes, managing opportunities in CRM, and building customer relationships. You’ll work with Access Control, Identification, Camera, and Visitor Management solutions while collaborating with outside sales and technical teams.

Key Responsibilities

• Generate new opportunities through outbound calls, personalized email outreach, inbound lead follow-up, and consistent prospecting.

• Conduct discovery conversations to understand customer needs, budgets, timelines, and potential solutions.

• Prepare and follow up on quotes, communicate pricing and lead times, and maintain clear next steps throughout the sales process.

• Develop existing customer relationships and identify opportunities for account growth and additional solutions.

• Conduct or coordinate product demonstrations, technical consultations, and site visits when appropriate.

• Maintain accurate customer, activity, pipeline, and follow-up information in CRM.

• Collaborate with outside sales representatives and internal teams to advance opportunities and support long-term customer relationships.

Qualifications & Required Skills

• Previous inside sales, B2B sales, account management, customer service, or related revenue-facing experience.

• Strong prospecting and communication skills with confidence speaking with business decision-makers.

• Ability to ask effective discovery questions, handle objections, and recommend appropriate next steps.

• Strong organization, attention to detail, follow-through, and ability to manage multiple opportunities.

• Comfortable usingCRM software, Microsoft 365, email, spreadsheets, phone, and virtual presentation tools.

• Interest in learning technology-based security and identification solutions; related industry experience is beneficial but not required

Why Join S.A.M.S. Inc.?

• Established Industry Reputation: Join a family-owned business with over 50 years of proven success and trusted partnerships across the region.

• High-Demand Sector: Work in the growing, essential field of physical security, access control, and campus safety.

• Growth & Support: Collaborate directly with leadership, channel partners, and dedicated technical teams.

S.A.M.S. is an Equal Opportunity Employer.