Inside Sales Representative

Hader Solutions; Essex (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Hader Solutions is seeking an Inside Sales Specialist to support manufacturing and construction clients. The role focuses on handling inbound and outbound calls, preparing quotes, and processing orders for metals, industrial supplies, and engineering plastics.

Responsibilities include maintaining CRM records, coordinating with operations for on-time fulfillment, and pursuing upsell opportunities while building lasting customer relationships through responsive service.

Qualifications

• Proven inside sales experience and strong phone-based customer service skills.
• Ability to prepare accurate quotes and process orders efficiently.
• Comfort using CRM and internal tracking systems.
• Strong attention to detail, safety mindset, and coordination skills.
• Relationship-building skills with a proactive, growth-oriented approach.

Responsibilities

• Handle customer communications by phone and provide timely, accurate sales support.
• Create quotes and convert customer requests into confirmed orders.
• Use CRM and internal systems to track opportunities and maintain order accuracy.
• Coordinate with operations and logistics to ensure reliable fulfillment with strong safety practices.
• Identify upsell/cross-sell opportunities and support long-term customer growth.
• Build and maintain lasting customer relationships through responsive service.

Skills

Inside sales experience

Phone-based customer service

Quote preparation

Order processing

CRM usage

Attention to detail

Tools

CRM systems

Job description

Inside Sales Specialist

Provide customer-focused support to clients in the manufacturing and construction industries by managing inbound and outbound sales calls, preparing quotes, and processing orders for metals, industrial supplies, and engineering plastics.

Inside Sales Specialist

Provide customer-focused support to clients in the manufacturing and construction industries by managing inbound and outbound sales calls, preparing quotes, and processing orders for metals, industrial supplies, and engineering plastics.

Key Responsibilities

• Handle customer communications by phone and provide timely, accurate sales support.
• Create quotes and convert customer requests into confirmed orders.
• Use CRM and internal systems to track opportunities and maintain order accuracy.
• Coordinate with operations and logistics to ensure reliable fulfillment with strong safety practices.
• Identify upsell/cross-sell opportunities and support long-term customer growth.
• Build and maintain lasting customer relationships through responsive service.

Qualifications & Skills

• Proven inside sales experience and strong phone-based customer service skills.
• Ability to prepare accurate quotes and process orders efficiently.
• Comfort using CRM and internal tracking systems.
• Strong attention to detail, safety mindset, and coordination skills.
• Relationship-building skills with a proactive, growth-oriented approach.