Production Service Clerk

Coilmaster Corporation; Moscow (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Coilmaster Corporation, part of Marmon Holdings under Berkshire Hathaway, is seeking a Customer Support professional. You will interact with customers by phone and email, process orders, and maintain records while ensuring high-quality, accurate information and timely service.

A teamwork-focused environment supports development and efficiency. Ideal candidates have a basic background in customer service, data entry, and software proficiency, with a high school diploma or GED.

Qualifications

• High School Diploma or GED is preferred but not required.
• 3 to 6 months related experience and/or training preferred but not required.
• Knowledge of appropriate software; ability to enter data efficiently and accurately (Microsoft programs).
• Good communication skills with supervisors, management, and production employees.

Responsibilities

• Interact with assigned customers via phone and email.
• Address inquiries and resolve issues to ensure satisfaction.
• Assist with order processing and maintain customer records.
• Handle consignment or service shipment paperwork.
• Escalate complex issues as needed.

Skills

Customer service

Data entry

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft programs

Job description

Coilmaster Corporation As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Responsible for directly interacting with assigned customers, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email communication. Supports order processing, customer records, consignment or service shipment paperwork, and escalates complex issues as needed. Maintains professional communication and ensures quality and productivity expectations are met.

Key Responsibilities

• Customer Support & Order Processing
• Responding to customer inquiries
• Resolving customer issues
• Processing case orders and transactions
• Providing product information
• Handling customer complaints
• Maintaining customer records
• Processing consignment or service shipment paperwork
• Escalating complex issues
• Quality, Accuracy & Productivity
• Superior math skills and the ability to understand measurements and blueprint drawings
• Attention to detail
• Maintain quality standards / perform mandatory quality checks
• Meet daily productivity requirements
• High level of accuracy
• Teamwork & Work Habits
• Work well in a team environment
• Maintain a clean and safe working environment
• Communicate effectively with others
• Good attendance
• Other duties as assigned
• ACCOUNTABILITY
• Safety
• Quality
• Productivity
• High level of accuracy

Education

• High School Diploma or GED preferred but not required

Experience

• 3 to 6 months related experience and/or training preferred but not required

Requirements

• Knowledge of appropriate software; ability to enter data efficiently and accurately (Microsoft programs)
• Good communication skills with supervisors, management, and production employees
• PPE REQUIREMENTS Gloves – when required Safety glasses – when required Ear plugs – when required Steel-toed shoes/boots – when required

Working Conditions & Physical Requirements

• Primarily office environment
• Able to work at an acceptable pace to meet productivity goals
• Ability to sit, stand, and walk for long periods
• Ability to go to plant floor multiple times per day to collect and distribute information
• Extended hours and overtime as required

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.