Inside Sales Representative

Mighty Plumbing Heating Air Electric LLC; Denver (CO); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

WeeklyPay

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Paid time off

Employee referral program

Training & development

Career advancement

Descripción de la vacante

Mighty Plumbing, Heating, Air & Electric is seeking an Inside Sales Coordinator to manage incoming leads, follow up on estimates, schedule appointments, and drive revenue. The role connects Customer Care, Dispatch, Field Operations, Marketing, and Sales to deliver a seamless customer experience.

You'll engage homeowners, educate them on plumbing, HVAC, electrical, and drain services, overcome objections, and convert opportunities into booked jobs.

Formación

• Experience in inside sales or sales coordination.
• Residential home services knowledge preferred.
• Strong outbound calling and follow-up.
• CRM and ServiceTitan knowledge is a plus.

Responsabilidades

• Manage and follow up on incoming leads from marketing campaigns, website inquiries, and referrals.
• Coordinate appointments with Customer Care and Dispatch to ensure a seamless customer experience.
• Reengage past customers and identify additional service opportunities.
• Track and report on sales pipeline, conversion rates, and revenue opportunities.
• Educate customers on Mighty’s services and next steps.
• Collaborate with teams to maximize revenue opportunities.

Conocimientos

Inside sales

CRM proficiency

Lead follow-up

Customer relations

Communication

Team collaboration

Organization

Independence

Goal oriented

Herramientas

ServiceTitan

Descripción del empleo

At Mighty Plumbing, Heating, Air & Electric, we believe exceptional customer service doesn't stop when the technician leaves a customer's home. It's about building relationships, following through on opportunities, and ensuring every customer receives the attention and solutions they deserve.

With more than 20 years of industry experience serving homeowners throughout the Greater Denver area, Mighty has built a reputation for quality workmanship, integrity, and outstanding customer care.

As we continue to grow, we're looking for a motivated, organized, and results-driven Inside Sales Coordinator who knows how to turn opportunities into results while delivering an exceptional customer experience.

If you're someone who enjoys connecting with people, thrives in a fast-paced environment, and takes pride in turning conversations into successful outcomes, we want to meet you!

The Opportunity

The Inside Sales Coordinator plays a critical role in maximizing revenue opportunities by managing incoming sales leads, following up on outstanding estimates, coordinating appointments, and ensuring potential customers don't fall through the cracks.

This position serves as an important connection between our Customer Care, Dispatch, Field Operations, Marketing, and Sales teams.

This isn't just about making calls. It's about building trust, identifying customer needs, overcoming objections, and helping homeowners make informed decisions about their plumbing, heating, cooling, drain, and electrical needs.

The ideal candidate is proactive, detail-oriented, comfortable discussing home service solutions, and motivated by achieving measurable results.

What You'll Do

Lead Management & Sales Coordination

• Manage and follow up on incoming leads from marketing campaigns, lead aggregators, website inquiries, and customer referrals.
• Conduct outbound calls to prospective and existing customers to generate new business opportunities.
• Follow up on open estimates, unsold proposals, and previously presented service recommendations to help convert opportunities into booked jobs.
• Reengage past customers and identify additional service opportunities.
• Coordinate appointments with Customer Care and Dispatch to ensure a seamless customer experience.
• Maintain consistent follow-up communication to maximize lead conversion and minimize missed opportunities.

Customer Engagement & Sales

• Build strong relationships with customers through professional, friendly, and solution-focused communication.
• Educate customers on Mighty’s plumbing, HVAC, electrical, and drain services.
• Identify customer needs and recommend appropriate next steps or service appointments.
• Address customer questions, concerns, and objections while maintaining a customer-first approach.
• Support promotional campaigns, seasonal service opportunities, and customer retention initiatives.
• Help convert qualified leads and outstanding estimates into scheduled and completed jobs.

CRM Management & Performance Tracking

• Utilize ServiceTitan to manage customer information, track sales opportunities, document communications, and schedule follow-up activities.
• Maintain accurate and organized records of customer interactions and sales activities.
• Monitor open estimates, pending opportunities, and lead status to ensure timely follow-up.
• Track key performance indicators, including outbound calls, appointment bookings, estimate conversion, and revenue generated.
• Provide regular updates on sales pipeline activity, conversion rates, and opportunities for improvement.
• Identify trends and recommend improvements to follow-up processes and customer engagement strategies.

Team Collaboration

• Work closely with Customer Care, Dispatch, Marketing, and Field Operations to maximize sales opportunities.
• Communicate effectively with technicians and managers regarding customer needs, pending estimates, and scheduling.
• Help improve internal processes that support lead conversion, customer retention, and revenue growth.
• Participate in ongoing sales training, coaching, and team meetings.
• Contribute to a positive, collaborative, and accountable team environment.

What We're Looking For

• Previous experience in inside sales, sales coordination, customer retention, or a similar customer-facing role.
• Experience in residential home services, particularly plumbing, HVAC, electrical, or related trades, is highly preferred.
• Experience with ServiceTitan is strongly preferred.
• Strong outbound calling, follow-up, and customer relationship-building skills.
• Ability to confidently discuss estimates, overcome objections, and guide customers toward decisions.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple leads and priorities.
• Comfortable working with performance metrics, sales goals, and commission-based incentives.
• Proficiency with CRM systems, Microsoft Office, and general business technology.
• Ability to work independently while collaborating with multiple departments.
• A positive attitude, strong work ethic, and genuine commitment to customer satisfaction.

What Success Looks Like

At Mighty, we believe success comes from consistent follow-through, teamwork, and creating a great customer experience.

In this role, success means:

• Every qualified lead receives timely and professional follow-up.
• Open estimates are actively managed to maximize conversion opportunities.
• Customer appointments are accurately coordinated and scheduled.
• Sales opportunities are properly documented and tracked in ServiceTitan.
• Strong working relationships are maintained across departments.
• Individual and team sales goals are consistently pursued and achieved.
• Customers feel valued, informed, and confident in choosing Mighty.

What We Offer

We believe in rewarding hard work, recognizing results, and providing opportunities for professional growth.

• Competitive hourly compensation plus commission, with additional earning potential based on performance.
• Weekly Pay – Consistent, reliable pay schedule.
• Comprehensive Benefits Package – Medical, dental, vision, life insurance, short-term and long-term disability, and 401(k) retirement plan, subject to plan eligibility.
• Paid Time Off – Vacation, sick time, and paid holidays in accordance with company policies.
• Employee Referral Program – Help us grow our Mighty team!
• Ongoing Training & Development – Professional sales training, product knowledge, and continued skill development.
• Career Advancement Opportunities – Grow your career as we continue to expand our business.
• Supportive Team Environment – Work with people who value collaboration, accountability, and celebrating success.

Why Mighty?

At Mighty, we're building more than a home services company. We're building a team of individuals who take pride in their work, support one another, and genuinely care about the customers and communities we serve.

We value initiative, integrity, accountability, and a willingness to learn. Whether you're helping a homeowner find the right solution or supporting a teammate in closing an opportunity, your contributions make a difference.

Great People. Strong Teams. A Mighty Future!

Mighty Plumbing, Heating, Air & Electric is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.