Inside Sales Representative-Home Services Sales Closer

Seatown; Everett (WA); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Seatown Electric Plumbing Heating & Air is hiring an Inside Sales Representative in Washington state. You will call on unsold estimates, uncover objections, and close opportunities with financing options when appropriate.

Ideal candidates bring proven inside sales experience, a track record of meeting goals, and excellent communication skills. You will work with technicians, Comfort Advisors, and leadership to maximize revenue and maintain a robust sales pipeline.

Qualifications

• Inside sales or closing experience required.
• Proven track record of meeting sales goals.
• Strong objection handling and negotiation skills.
• Experience selling high-ticket home services is a plus.
• Excellent phone presence and communication skills.
• Comfortable discussing pricing and financing.
• Ability to manage multiple opportunities with follow-up discipline.
• Competitive, target-driven mindset.
• CRM experience is preferred.

Responsibilities

• Own the follow-up process for unsold opportunities across plumbing, HVAC, and electrical services.
• Contact customers by phone, text, and email using a structured follow-up process.
• Identify why the customer did not move forward and overcome objections.
• Present financing options and promotions when appropriate.
• Negotiate within guidelines to close opportunities and ask for the sale.
• Maintain a strong pipeline and coordinate with Operations and Dispatch.
• Track metrics like closing percentage, revenue, average ticket, and follow-up activity.

Skills

Inside sales

Phone sales

Closing deals

Pipeline management

CRM proficiency

Tools

ServiceTitan

Job description

Mukilteo, WA

Join Our Team

Seatown is looking for ahigh-performing Inside Sales Representative who knows how to close.

This is not a traditional customer service position, and this is not a cold-calling role.

Our technicians and sales professionals are already in customers' homes every day providing plumbing, HVAC, and electrical solutions. Many customers receive estimates but do not make a decision during the initial visit.

Your job is to call behind those opportunities, uncover what prevented the customer from moving forward, overcome objections, and close the sale.

We are looking for someone who is confident on the phone, competitive, persistent, professional, and motivated by results.

If you have a proven ability to follow up on unsold estimates and turn opportunities into booked revenue, we want to talk to you.

What You'll Do

As an Inside Sales Representative, you will own the follow-up process for unsold opportunities across our business.

You will:

• Follow up aggressively and professionally on unsold plumbing, HVAC, and electrical estimates.
• Contact customers by phone, text, and email using a structured follow-up process.
• Identify the real reason the customer did not move forward.
• Overcome objections related to price, timing, financing, competition, and uncertainty.
• Re-establish value and help customers understand their options.
• Present approved financing options, promotions, and solutions when appropriate.
• Negotiate within company-approved guidelines to close opportunities.
• Ask for the sale and confidently move customers toward a decision.
• Recover opportunities that would otherwise be lost.
• Rehash older estimates and previously deferred work.
• Maintain a strong pipeline of open opportunities and follow each one until there is a clear outcome.
• Schedule sold work and coordinate with Operations and Dispatch.
• Maintain accurate notes, next steps, and follow-up activity in ServiceTitan.
• Partner with technicians, Comfort Advisors, managers, and operations leadership to maximize every opportunity.
• Track individual closing percentage, sold revenue, average ticket, and follow-up performance.

This Is a Sales Position

We are specifically looking for someone who enjoys the challenge of closing.

The right person:

• Is comfortable asking directly for the business.
• Does not give up after one follow-up attempt.
• Knows how to uncover and overcome objections.
• Can build trust quickly over the phone.
• Understands that "I need to think about it" is the beginning of a conversation, not the end.
• Can sell value instead of immediately discounting price.
• Is comfortable discussing large-ticket purchases and financing.
• Works a pipeline with urgency and discipline.
• Is motivated by goals, rankings, commissions, and winning.
• Takes personal ownership of their sales results.

What We're Looking For

Sales experience matters more to us than industry experience.

Ideal candidates will have:

• Proven inside sales, phone sales, rehash, retention, or closing experience.
• A documented history of meeting or exceeding sales goals.
• Strong objection-handling and negotiation skills.
• Experience selling high-ticket products or services.
• Excellent phone presence and communication skills.
• Confidence discussing pricing and financing.
• Strong follow-up habits and pipeline management skills.
• The ability to work multiple opportunities simultaneously without losing follow-through.
• Competitive and results-driven mentality.
• Strong organizational and CRM skills.

Experience inHVAC, plumbing, electrical, roofing, windows, solar, automotive, home improvement, remodeling, or other high-ticket consumer salesis highly desirable.

ServiceTitan experience is a plus but is not required.

How Success Is Measured

This position is measured by sales performance.

Primary KPIs include:

• Unsold estimate closing percentage
• Monthly sold revenue
• Average ticket
• Contact rate
• Follow-up activity
• Revenue recovered from previously unsold opportunities

You will know your numbers, your manager will know your numbers, and high performance will be rewarded.

Compensation

$72,000 – $100,000+ annual earning potential

This position includes a performance-driven compensation structure with significant opportunity for strong salespeople to increase their earnings based on results.

Top performers should expect to be rewarded for the revenue they produce.

Seatown offers a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• Ongoing sales and industry training
• Performance bonuses and incentives
• On-site gym

Why Seatown?

Seatown Electric, Plumbing, Heating & Air serves homeowners throughout Seattle and the surrounding communities.

We are building a performance-driven organization focused on growth, accountability, exceptional customer service, and providing our team with the opportunity to succeed.

You will have access to a consistent pipeline of real opportunities generated by our field technicians, Comfort Advisors, marketing, and existing customer base.

Pay Range

$72,000 - $100,000 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.