HVAC Service & Flip Technician

Mighty Plumbing Heating Air Electric LLC; Denver (CO); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Company-provided vehicle

Medical, dental, vision

401(k) retirement plan

Paid time off & holidays

Training & certification support

Opportunities for advancement

Résumé du poste

Mighty Plumbing, Heating, Air & Electric is seeking an experienced, revenue-driven HVAC Service & Flip Technician to join our Denver metro team. This dual-role position combines residential HVAC diagnostics, maintenance, repairs, with identifying opportunities for system replacements and upgrades.

The ideal candidate is technically skilled, with strong communication and consultative sales abilities to educate homeowners and transition qualified replacement opportunities into completed sales or

Qualifications

• Minimum 3 years of residential HVAC service and diagnostic experience preferred.
• Strong knowledge of residential heating, cooling, and ventilation systems.
• Experience identifying replacement opportunities and presenting repair-versus-replacement solutions.
• Strong customer service, communication, and consultative sales skills.
• Ability to use digital service platforms, tablets, and mobile applications.

Responsabilités

• Diagnose, troubleshoot, service, and repair residential heating and cooling systems.
• Perform comprehensive system evaluations to identify mechanical, electrical, and performance-related issues.
• Complete preventative maintenance, tune-ups, and safety inspections.
• Identify aging, inefficient, or failing equipment and recommend solutions.
• Ensure repairs comply with manufacturer specs, codes, and safety standards.
• Maintain accurate service records and customer communications within ServiceTitan.

Connaissances

HVAC diagnostics

Sales consultative

Customer service

Communication

Digital platforms usage

Formation

EPA Section 608 Certification

NATE certification

Outils

ServiceTitan

Tablets

Description du poste

Mighty Plumbing, Heating, Air & Electric is a trusted provider of residential plumbing, heating, air conditioning, and electrical services throughout the Denver Metro area and surrounding communities.

With over 20 years of industry experience, we are committed to delivering exceptional customer service, quality workmanship, and reliable home comfort solutions.

We are looking for motivated, customer-focused professionals who take pride in their work, enjoy helping homeowners, and want to grow with a results-driven team.

Summary

Mighty Plumbing, Heating, Air & Electric is seeking an experienced, revenue-driven HVAC Service & Flip Technician to join our growing team.

This dual-role position combines residential HVAC diagnostics, maintenance, and repairs with the ability to identify opportunities for system replacements and upgrades.

The ideal candidate is a technically skilled HVAC professional with strong communication and consultative sales abilities who can educate homeowners, present repair-versus-replacement options, and confidently transition qualified replacement opportunities into completed sales or appointments with an HVAC Comfort Advisor.

This position plays an important role in generating revenue, improving customer satisfaction, and helping homeowners make informed decisions about their heating and cooling systems.

Key Responsibilities

HVAC Service, Diagnostics & Repairs

• Diagnose, troubleshoot, service, and repair residential heating and cooling systems, including furnaces, air conditioners, heat pumps, and related HVAC equipment.
• Perform comprehensive system evaluations to identify mechanical, electrical, and performance-related issues.
• Complete preventative maintenance, tune-ups, and safety inspections.
• Identify aging, inefficient, or failing equipment and recommend appropriate solutions.
• Ensure all repairs and services comply with manufacturer specifications, applicable codes, and company safety standards.
• Maintain accurate service records, diagnostic findings, recommendations, and customer communications within ServiceTitan.

Replacement Opportunities & Sales Conversion

• Identify legitimate HVAC replacement opportunities during service and maintenance appointments.
• Evaluate system condition, repair costs, equipment age, energy efficiency, and overall performance when discussing replacement options.
• Educate homeowners on the benefits of repairing versus replacing existing equipment.
• Present clear, transparent options based on the homeowner's needs, budget, and long-term comfort goals.
• Generate qualified replacement leads and coordinate appointments with HVAC Comfort Advisors or designated sales personnel.
• When authorized, present replacement proposals, financing options, and equipment recommendations.
• Effectively transition service calls into replacement opportunities without using high-pressure sales tactics.
• Follow up on open estimates and opportunities as directed by management.

Customer Experience

• Deliver a professional, positive customer experience during every service appointment.
• Clearly explain diagnostic findings, repair recommendations, and available replacement options.
• Build customer trust through honest assessments, professionalism, and technical expertise.
• Maintain a clean and professional appearance and treat customers' homes and property with respect.
• Address customer concerns promptly and elevate issues when necessary.

Performance & Revenue Accountability

• Meet or exceed established service revenue, replacement lead, and conversion performance goals.
• Maintain strong average service ticket performance through appropriate diagnostics and recommendations.
• Generate qualified replacement opportunities based on actual equipment conditions and customer needs.
• Track service revenue, replacement opportunities, estimates, and completed sales through ServiceTitan.
• Participate in ongoing technical, customer service, and sales training.
• Collaborate with dispatch, installation teams, Comfort Advisors, and management to ensure a smooth customer experience.

Qualifications

Required:

• Minimum 3 years of residential HVAC service and diagnostic experience preferred.
• Strong knowledge of residential heating, cooling, and ventilation systems.
• Demonstrated ability to diagnose and repair HVAC equipment independently.
• Experience identifying replacement opportunities and presenting repair-versus-replacement solutions.
• Strong customer service, communication, and consultative sales skills.
• Ability to use digital service platforms, tablets, and mobile applications.
• Valid driver's license and driving record that meets company vehicle eligibility requirements.
• Ability to work independently and manage daily service appointments efficiently.
• Willingness to participate in ongoing technical and sales training.

Preferred:

• EPA Section 608 Certification appropriate to assigned refrigerant work.
• NATE certification or equivalent technical credentials.
• Experience with ServiceTitan.
• Previous HVAC service-to-sales, turnover, or flip technician experience.
• Familiarity with residential HVAC financing options and replacement proposals.
• Experience working in a performance-based compensation environment.

Key Performance Indicators (KPIs)

Success in this position will be evaluated using a combination of technical performance, customer satisfaction, and revenue generation, including:

• Service revenue generated.
• Qualified HVAC replacement opportunities identified.
• Service-to-replacement conversion rate.
• Average service ticket value.
• Replacement leads generated and resulting sales.
• Customer satisfaction and service quality.
• Callback rates and workmanship quality.
• Accurate and timely ServiceTitan documentation.
• Compliance with company safety and operational standards.

Performance expectations will be established by management and reviewed regularly.

What We Offer

• Competitive compensation with additional earning potential through performance-based incentives.
• Weekly pay schedule.
• Company-provided vehicle, tablet, and uniforms.
• Competitive benefits package, including medical, dental, vision, life insurance, and disability coverage, subject to plan eligibility.
• 401(k) retirement plan, subject to plan terms.
• Paid time off and paid holidays in accordance with company policy.
• Ongoing technical and professional sales training.
• Continued education support for applicable certifications and licenses.
• Opportunities for professional advancement within a growing organization.

Physical Requirements & Working Conditions

• Ability to lift, carry, push, or pull equipment, tools, and materials consistent with job requirements.
• Ability to climb ladders, bend, kneel, crouch, and work in confined spaces.
• Ability to work in attics, crawl spaces, mechanical rooms, and outdoor environments.
• Exposure to varying temperatures and weather conditions.
• Ability to safely operate tools, testing equipment, and company vehicles.
• Availability for occasional overtime, weekends, or on-call assignments based on business needs.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

Equal Employment Opportunity

Mighty Plumbing, Heating, Air & Electric is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, experience, performance, and legitimate business needs in accordance with applicable federal, state, and local laws.