Inside Sales Representative

Super Service Today; Danvers (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Super Service Today is seeking an Inside Sales Representative in Danvers, Massachusetts. This in-office role focuses on converting opportunities into closed sales for plumbing, heating, cooling, and drains, with base salary plus commission, and a strong emphasis on relationship-building and proactive follow-up.

You will manage quotes, follow up with customers, and coordinate with field teams to ensure timely scheduling and handoffs to the service team.

Qualifications

• Confident and engaging phone communication
• Strong professional English speaking and writing skills
• Ability to manage multiple opportunities and maintain an organized pipeline
• Willingness to follow up, handle objections, and ask for the sale

Responsibilities

• Follow up on estimates and quotes and identify blockers
• Contact existing customers about upcoming work and other sales opportunities
• Build rapport quickly and adapt communication style
• Listen for customer needs and future opportunities
• Explain service options, pricing, memberships, and offers
• Handle objections with empathy and sound judgment and ask for the sale
• Involve technicians or managers when needed
• Maintain accurate customer notes and next steps in the CRM
• Coordinate with service teams to schedule sold work
• Manage follow-up pipeline daily and fulfill commitments

Skills

Phone communication

Active listening

Questioning

Sales mindset

Objection handling

Pipeline management

CRM software

Bilingual/multilingual

Tools

CRM software

Job description

Inside Sales Representative

Super Service Today | Danvers, Massachusetts | In Office

Compensation: Competitive Base Salary + Commission on Successfully Closed Sales

About the Role

We are seeking a motivated Inside Sales Representative who enjoys building relationships and turning existing opportunities into closed business. You will proactively contact customers about open quotes, upcoming projects, club memberships, and additional service needs across plumbing, heating, cooling, and drains.

The right person is confident on the phone, curious about customer needs, consistent with follow-up, and comfortable asking for the business. You will take ownership of each opportunity from the first conversation through the sale and handoff to our team.

What You’ll Do

• Follow up on estimates and quotes that have not yet been booked and identify what may be holding the customer back.
• Contact existing customers about upcoming work, future projects, club memberships, and other sales opportunities.
• Build rapport quickly and adapt your communication style to different customers.
• Listen for customer needs, concerns, and future opportunities.
• Explain approved service options, pricing, memberships, and offers clearly.
• Handle objections with empathy and sound judgment and ask for the sale.
• Involve technicians or managers when technical questions arise.
• Maintain accurate customer notes, opportunity status, and next steps in our customer management system.
• Coordinate with customer service, dispatch, and field teams to ensure sold work is scheduled accurately.
• Manage your follow-up pipeline daily and follow through on customer commitments.

What We’re Looking For

• Confident and engaging phone communication skills.
• Strong professional English speaking and writing skills.
• Personable, genuine approach with the ability to build customer trust.
• Strong listening skills and natural curiosity.
• Ability to ask thoughtful questions and identify additional customer needs.
• Strong sales mentality and comfort initiating conversations, following up, handling objections, and asking for a decision.
• Emotional intelligence and good judgment when communicating with customers.
• Strong organization, follow-through, and accountability.
• Comfortable using customer management software and documenting conversations.
• Ability to manage multiple opportunities and maintain an organized pipeline.
• Bilingual or multilingual abilities are strongly valued.

Preferred Experience

• Inside sales
• Appointment conversion
• Estimate or quote follow-up
• Home services
• Plumbing, HVAC, heating, cooling, or drain services
• CRM/customer management software

How Success Will Be Measured

Success means converting existing opportunities into booked work while maintaining customer trust and supporting profitable sales. Performance will be measured by:

• Closed sales and revenue from assigned opportunities
• Conversion of open quotes into booked jobs
• Club memberships sold
• Timely follow-up and accurate records
• Maintaining a current sales pipeline
• Quality of customer conversations and handoffs to the service team

About Super Service Today

Super Service Today is a privately owned, founder-led plumbing, heating, cooling, and drain service company serving homeowners and businesses throughout Massachusetts.

We believe in building people, putting our team first, and doing the right thing for our customers.

Our core values are Obsess Over the Client, Put the Team First, Do the Right Thing, and Whatever It Takes.

Compensation & Application

This is an in-office position offering a competitive base salary plus commission on successfully closed sales. Compensation details will be discussed during the hiring process.