Inside Sales Representative

Bay Area News Group; Concord (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in local news is seeking an Inside Sales Representative to manage the obituary process and support clients during sensitive times. This fully remote role requires excellent communication and organizational skills, along with a positive attitude to assist grieving families. The position offers a competitive hourly wage and various benefits.

Benefits

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k)

Paid time off

Holidays

Qualifications

• 1-2 years of sales or customer support experience.
• Basic computer skills and proficiency in Microsoft Office.
• Ability to type 55+ WPM preferred.

Responsibilities

• Guide families through the obituary placement process.
• Maintain organization and efficiency to meet strict deadlines.
• Provide timely support to funeral home partners.

Skills

Customer support

Sales

Communication

Organization

Tools

Microsoft Office

Job description

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This range is provided by Bay Area News Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $25.00/hr

Additional compensation types

Annual Bonus and Commission

Direct message the job poster from Bay Area News Group

The San Jose Mercury News is looking for a talented Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a crucial role in managing the obituary process for The Mercury News and select Silicon Valley Community Newspapers. This position also provides backup support to the East Bay Times Obituary desk and the Legal Advertising Department by handling incoming calls and emails and carefully reviewing orders originating from the self-service system. This involves a high degree of accuracy and customer interaction to ensure a smooth and sensitive experience for clients during important life events.

This is a fully remote position but you must be located in the South or East Bay Area.

What you will do

• Guide families through the obituary placement process, effectively presenting and selling our obituary pack.
• Maintain meticulous organization and efficiency to meet strict deadlines, ensuring thorough proofreading and verification prior to publication.
• Proactively contact families who initiated online obituary submissions to provide assistance and secure placement.
• Prepare daily obituary indexes for prepress and manage an expanded index for weekend editions.
• Provide timely and helpful support to funeral home partners via phone and email regarding their accounts.
• Manage and support the obituary desks for both The Mercury News and East Bay Times when needed.
• Support the creation of quarterly Tribute books by following manager instructions on required tasks.
• Provide backup support to the Legal Advertising department, including proofreading legal notices and assisting legal clients with inquiries and troubleshooting.
• Foster positive and professional relationships with clients, vendors, and internal colleagues.

What you will bring

• 1-2 years of sales or customer support experience.
• Basic computer skills and proficiency in Microsoft Office; ability to type 55+ WPM preferred.
• Positive and upbeat personality with a willingness to help.
• Patience and kindness, with the ability to work delicately with grieving families.
• Excellent communication and organizational skills; ability to work independently and as part of a team.
• Proven ability to prioritize workload in a fast-paced environment with tight deadlines.

Benefits and Compensation

The hourly wage range is $17.00 - $25.00 plus commission. Pay is based on factors including location, education, experience, and certifications. Benefits include medical, dental, life and disability insurance, 401(k), paid time off, and holidays. More details at www.mybensite.com/mng.

Who we are

The Bay Area News Group is the top source for local news in the Bay Area, reaching over 5 million weekly through print and digital media. We publish The Mercury News, East Bay Times, and more than 20 weekly publications. As a subsidiary of MediaNews Group, we deliver award-winning content across 800 platforms and are recognized as a 3x Built In Best Places to Work Winner (2023, 2024, 2025).

Equal Opportunity Statement

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How to Apply

Please submit an online application with your resume here: https://myworkdaycenter.wd5.myworkdayjobs.com/MNG/job/San-Jose-California/Inside-Sales-Repre