Cincinnati Inside Sales & Customer Support Specialist

International Distribution Network; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

International Distribution Network in Cincinnati, OH is seeking an Inside Sales Representative to support customers by phone and in person, manage price and availability, and process orders.

This role collaborates with branch staff to exceed customer expectations, coordinates warehouse tasks, and builds relationships with vendors to support growth. The ideal candidate has 1–3 years in inside sales or customer service, knowledge of door hardware, and proficiency with Microsoft Office.

Qualifications

• 1 to 3 years inside sales or customer service experience.
• Distribution industry experience preferred.
• Door hardware knowledge preferred.
• Proficient with Microsoft Office (Word, Excel).
• Strong organizational skills and ability to multi-task.

Responsibilities

• Assist customers by phone and in person, including walk-in traffic.
• Use computer system to provide price and availability.
• Process stock orders, special orders, returns and promotions.
• Coordinate warehouse operations: receiving, picking, packing, shipping.
• Contact manufacturers/vendors for factory orders.
• Make outbound calls to grow the local business.

Skills

Self-motivation

Inside Sales Experience

Door Hardware Knowledge

MS Office

Organizational Skills

Team Player

Tools

Microsoft Office

Excel

Word

Job description

International Distribution Network in Cincinnati, OH is seeking an Inside Sales Representative to support customers by phone and in person, manage price and availability, and process orders.

This role collaborates with branch staff to exceed customer expectations, coordinates warehouse tasks, and builds relationships with vendors to support growth. The ideal candidate has 1–3 years in inside sales or customer service, knowledge of door hardware, and proficiency with Microsoft Office.