Inside Sales Representative (Full Time), Minneapolis, MN

IDN-Canada; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

IDN-H. Hoffman, based in Bloomington, MN, seeks an Inside Sales professional to support customers across Minnesota and surrounding states from its Minneapolis location.

The role emphasizes order processing, pricing information, and coordinated warehouse activities within a team-driven environment. Ideal candidates bring 3+ years of customer service experience, strong computer skills, and proficiency with Microsoft Office.

Qualifications

• 3 years of customer service experience, distribution industry preferred.
• Strong computer skills.
• Proficient with Microsoft Office products (Word, Excel).
• Strong verbal communication skills.
• Strong organizational skills with ability to multi-task.
• Team player.

Responsibilities

• Assisting customers by phone and in person for walk-in traffic/counter sales.
• Using the computer system to provide information on price and availability.
• Order processing and related customer assistance including stock orders, special orders, promotions, returns.
• Warehouse operations including receiving, picking, packing, shipping.
• Manufacturer/vendor contact for factory orders.
• Outbound calls to grow local business.
• Maintain a clean and organized operation.

Skills

Customer service

Communication

Multitasking

Team player

Self-driven

Tools

Microsoft Office

Job description

IDN Company: IDN-H. Hoffman

Title/Position: Inside Sales

Type of Position: Full Time

Location: Minneapolis, MN

IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Job Description

Based in Bloomington, Minnesota, the individual in this position is responsible for providing superior service for customers throughout Minnesota and the surrounding states.

Responsibilities Include The Following

• Assisting customers by phone and in person (for walk-in traffic/counter sales
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks
• Warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• Maintain a clean and organized operation

This individual should excel in a team-oriented work environment – working with the branch manager to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships

The successful candidate will report to the Branch Manager in Bloomington, Minnesota. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements

• Must be self-driven & hard working
• 3 years of Customer Service experience (distribution industry preferred)
• Strong computer skills
• Door Hardware knowledge a plus
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

IDN Global, Inc. is an Equal Employment Opportunity Employer.