Inside Sales Representative

Merchants Metals; Chicopee, Northern (MA, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Disability insurance

Optional add-ons like Legal Shield, ID

Identity Theft Protection

Critical Illness insurance

Accident insurance

Job summary

Merchants Metals is hiring an Inside Sales Representative to partner with assigned customers, listen to needs, and drive sales growth. You will quote projects, introduce new products, and provide world-class service from order entry to delivery.

The role emphasizes building relationships, understanding fencing and building materials, and delivering outstanding customer service daily.

Qualifications

• 1–3 years of inside sales, sales, or customer service experience.
• Familiarity with CRM/ERP systems to manage sales pipelines and orders.
• Understanding of construction, building materials, or fencing products to better support customer needs.

Responsibilities

• Partner with assigned customers to grow their business.
• Listen, ask questions, and uncover pain points to drive sales.
• Identify, qualify, and close prospects that fit the ideal customer profile; quote projects and introduce products.
• Provide world-class service ensuring orders are entered, picked, loaded, and delivered accurately.

Skills

Inside sales

Customer service

Education

High school diploma or GED

Tools

CRM/ERP systems

Job description

Description

About Merchants Metals

We’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Competitive hourly rate + commission

A Day in the Life of an Inside Sales Representative

• As an Inside Sales Representative, you’re a business partner to your assigned customers, always looking for ways to provide outstanding service to grow their business.
• You have a day-to-day relationship with your assigned customers, so you listen, ask questions, and uncover the pain points that lead to more sales.
• You identify, qualify, and close prospects that fit FSG’s ideal customer profile. You solve problems and provide relevant information, quote projects, and introduce new products.
• You provide world‑class customer service, ensuring that every order is entered, picked, loaded, and delivered quickly and accurately.

Requirements

A Successful Inside Sales Representative Candidate Must Have:

• One to three years’ experience in inside sales, sales, or customer service
• A high school diploma or GED
• Familiarity with customer relationship management (CRM) or enterprise resource planning (ERP) systems to manage sales pipelines, track orders, and maintain customer data efficiently.
• Understanding of construction, building materials, or fencing products to better support customer needs and provide informed product recommendations.

Why Work with Us?

• We offer a competitive salary and benefits, including health, dental, and vision coverage for you, your spouse, and your dependents.
• We invest in your retirement with a strong company match in your 401K
• We plan for the unexpected with company-paid and long- and short-term disability insurance
• We offer benefits that fit your situation with optional add-ons like Legal Shield, Identity Theft Protection, Critical Illness insurance, and Accident insurance.