Inside Sales Representative

GITI Tire (USA) Ltd.; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

GITI Tire (USA) Ltd. in Charlotte, NC, seeks an inside sales specialist to handle inbound inquiries, provide product and pricing information, process orders, returns, and updates in the CRM.

The role focuses on timely quotes, follow-ups on open orders, upsell opportunities, and supporting field sales with documentation and samples, requiring 1–3 years of experience and strong communication.

Qualifications

• 1–3 years of inside sales, customer service, or order management experience
• Strong communication, organization, and multitasking skills
• Ability to work effectively in a fast-paced environment

Responsibilities

• Respond to inbound calls, emails, and online inquiries
• Provide customers with product, pricing, and availability information
• Process orders, returns, replacements, and account updates
• Troubleshoot basic order or service issues and follow standard workflows
• Maintain accurate documentation in CRM and internal systems
• Prepare quotes within established pricing guidelines
• Conduct routine outbound follow-ups on quotes and open orders
• Identify upsell and cross-sell opportunities
• Support field sales teams with documentation, samples, and scheduling
• Maintain strong product knowledge to guide customers effectively

Education

High school diploma

Tools

CRM/ERP systems

Microsoft Excel (Pivot Tables, OMS, MPS)

Job description

Key Responsibilities

• Respond to inbound calls, emails, and online inquiries


• Provide customers with product, pricing, and availability information


• Process orders, returns, replacements, and account updates


• Troubleshoot basic order or service issues and follow standard workflows


• Maintain accurate documentation in CRM and internal systems


• Prepare quotes within established pricing guidelines


• Conduct routine outbound follow-ups on quotes and open orders


• Identify upsell and cross-sell opportunities


• Support field sales teams with documentation, samples, and scheduling


• Maintain strong product knowledge to guide customers effectively

Workload Expectations

• Manage high-volume daily customer communication


• Process 20–40 orders or service tickets per day


• Maintain consistent follow-up on assigned quotes and customer needs


• Perform other related duties as assigned

Success in This Role Looks Like

• Accurate and timely order entry


• Consistent quote turnaround and follow-up


• High customer satisfaction scores


• Strong collaboration with internal and field sales teams

Computer & Technical Skills

• Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems


• Basic knowledge: Microsoft Excel skills, including Pivot Tables, OMS, and MPS (Data analysis for sales reporting).

Education / Training

This position requires a high school diploma.

Qualification/Experience

• 1–3 years of inside sales, customer service, or order management experience


• Strong communication, organization, and multitasking skills


• Ability to work effectively in a fast-paced environment