Inside Sales Representative

Flow Control Group; Charlotte (NC); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Holidays

Parental leave

Wellness resources

Employee referral programs

Employee ownership program

Job summary

CIMTEC Automation, based in Charlotte, NC, is seeking an Inside Sales Representative to join the sales and customer support team. You will drive sales, nurture client relationships, and provide exceptional service via phone, email, and chat while coordinating with order fulfillment.

You will generate quotes, manage product availability, and work with outside reps to ensure accurate, timely order processing.

Qualifications

• Proven inside sales or customer support experience.
• Exceptional verbal and written communication skills.
• Ability to build and nurture customer relationships.
• Goal-oriented with a track record of meeting sales targets.
• Proficient with CRM software and sales tools.
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Self-motivated, proactive, and a team player.
• Able to adapt to a fast-paced, dynamic environment.

Responsibilities

• Generate sales of all company products and services to customers by phone, email, or chat.
• Provide phone support for inquiries, pricing, availability, orders, and services.
• Prepare quotes and enter product orders into the system.
• Build and maintain strong customer relationships through regular follow-up.
• Collaborate with customer support and order fulfillment to ensure seamless service.
• Attend regularly scheduled company and team meetings.
• Take on other responsibilities as assigned by management.
• Source new sales opportunities via inbound leads and outbound outreach.
• Qualify opportunities and route to sales executives for closure.
• Work with outside reps to ensure accurate, timely order processing.
• Strive to meet and exceed quarterly sales quotas.

Skills

Inside sales

Customer support

CRM software

Communication skills

Relationship building

Team player

Adaptability

Multitasking

Problem solving

Customer-centric

Tools

CRM software

Job description

About Us

CIMTEC Automation is a leading provider of industrial automation solutions, helping manufacturers improve productivity, efficiency, and operational performance. We specialize in automation and control technologies, including robotics, machine vision, motion control, industrial networking, and advanced manufacturing systems. Backed by experienced engineers and strong technical expertise, CIMTEC partners with customers to develop innovative solutions that solve complex automation challenges and keep manufacturing operations running at their best.

Visit our website: cimtecautomation.com

Responsibilities & Qualifications

As an Inside Sales Representative at CIMTEC, you will be a vital member of our sales and customer support team, based in our Charlotte, NC office. You will play a crucial role in generating sales, nurturing customer relationships, and providing outstanding support to our valued clients.

Responsibilities

• Generate sales of all company products and services to customers contacting the company by phone, email, or chat.


• Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.


• Prepare and generate customer quotes, and efficiently enter product orders into the system.


• Build and maintain strong, lasting customer relationships through regular follow-up by phone and email.


• Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.


• Actively participate in regularly scheduled company and team meetings.


• Be adaptable and willing to take on other responsibilities as assigned by the management team.


• Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.


• Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.


• Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.


• Work with your outside sales reps daily to ensure orders get processed in an accurate, timely manner.

Qualifications

• Proven experience in inside sales, customer support, or a related field.


• Exceptional communication skills, both verbal and written.


• Strong ability to build and nurture customer relationships.


• Goal-oriented, with a track record of meeting or exceeding sales targets.


• Proficient in using CRM software and other sales-related tools.


• Highly organized, detail-oriented, and able to manage multiple tasks effectively.


• Self-motivated, proactive, and a team player.


• Ability to adapt to a fast-paced and dynamic work environment.


• Excellent problem-solving skills and a customer-centric mindset.

#LI-KE
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Cimtec is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.