Inside Sales Representative

Basilone Executive Search; Charleroi (Washington County); On-site; USD 42,000 - 64,000; Full time

Job summary

Basilone Executive Search is seeking a motivated Inside Sales Representative to serve as a critical link between customers, outside sales, operations, purchasing, and shipping to ensure exceptional service and efficient order fulfillment.

The role emphasizes building customer relationships, owning orders from quote to delivery, and thriving in a fast-paced industrial sales environment with strong organizational skills.

Qualifications

• Minimum of two (2) years of Inside Sales or Customer Service experience.
• Experience processing customer orders in an ERP or business management system.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Experience in industrial, construction, tooling, manufacturing industries or pneumatic tooling.
• Deep knowledge of order management, customer service, and sales support processes.
• CRM software experience.

Responsibilities

• Answer incoming customer calls and emails in a professional and timely manner.
• Develop and maintain strong relationships with existing customers and outs.
• Provide product recommendations, pricing, availability, and technical information.
• Generate and follow up on quotations to convert opportunities into orders.
• Identify opportunities to upsell and cross-sell products that add value to the customer.
• Support outside sales representatives by managing daily customer requests and account activities.
• Accurately enter customer orders into the ERP system.
• Review orders for pricing, specifications, delivery requirements, and accuracy.
• Confirm order details and communicate lead times to customers.
• Monitor open orders and proactively communicate status updates.
• Work closely with outside sales representatives to support territory growth.
• Collaborate with internal organization to improve customer satisfaction.
• Participate in sales meetings and product training.
• Share market intelligence and customer feedback with management.
• Maintain accurate customer information.
• Process returns, credits, and warranty requests.
• Assist with process improvements.
• Maintain accurate and up-to-date customer data.

Skills

Customer service

Relationship building

Order processing

Sales support

Organizational skills

Education

Two years Inside Sales or Customer Service experience

Tools

ERP system

CRM software

Microsoft Office Suite

Job description

Seeking a motivated, customer-focused Inside Sales Representative to join our growing team. This position serves as a critical link between customers, outside sales representatives, operations, purchasing, and shipping to ensure exceptional customer service and efficient order fulfillment.

The ideal candidate thrives in a fast-paced industrial sales environment, enjoys building customer relationships, has strong organizational skills, and takes ownership of every order from quote to delivery.

EDUCATION & EXPERIENCE

• Minimum of two (2) years of Inside Sales or Customer Service experience
• Experience processing customer orders in an ERP or business management system
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word)
• Experience in industrial, construction, tooling, manufacturing industries or pneumatic tooling.
• Deep knowledge of order management, customer service, and sales support processes
• CRM software experience

KEY RESPONSIBILITIES

• Answer incoming customer calls and emails in a professional and timely manner
• Develop and maintain strong relationships with existing customers and outs
• Provide product recommendations, pricing, availability, and technical information
• Generate and follow up on quotations to convert opportunities into orders
• Identify opportunities to upsell and cross-sell products that add value to the customer
• Support outside sales representatives by managing daily customer requests and account activities

Order Management

• Accurately enter customer orders into the ERP system
• Review orders for pricing, specifications, delivery requirements, and accuracy
• Confirm order details and communicate lead times to customers
• Monitor open orders and proactively communicate status updates
• Work closely with outside sales representatives to support territory growth
• Collaborate with internal organization to improve customer satisfaction
• Participate in sales meetings and product training
• Share market intelligence and customer feedback with management

Administrative Responsibilities

• Maintain accurate customer information
• Process returns, credits, and warranty requests
• Assist with process improvements
• Maintain accurate and up-to-date customer data