Inside Sales Representative

Jobtailor; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Boston is seeking a versatile professional to bridge Sales Development, Customer Success, and Account Management. You will own renewals, protect revenue, and generate pipeline while coordinating with Enterprise Account Managers.

In this role, you will qualify inbound leads, conduct discovery conversations, and map customer pain points to Immersive solutions, driving trusted outcomes for enterprise clients. You’ll maintain CRM data integrity and support scaling initiatives.

Qualifications

• 1–3 years of commercial experience across Sales Development, Customer Success, Account Management, or similar roles.
• Curiosity about how cybersecurity teams work and why workforce development matters.
• Willingness to become knowledgeable about cybersecurity.
• Disciplined CRM operation and performance tracking.
• Ability to follow and improve sales playbooks.
• Ability to thrive in a structured, fast-moving environment.
• Receptiveness to mentorship and feedback.
• Resilience and ability to stay positive amid rejection or changing frameworks and territories.
• Ownership of career development.

Responsibilities

• Own a book of business alongside a team of peers.
• Follow up on inbound leads and generate pipeline for self and enterprise account managers.
• Qualify inbound leads using the Ideal Customer Profile.
• Conduct discovery conversations to uncover customer pain points and map them to Immersive solutions.
• Coordinate with Solution Consultants on trial environments and product demonstrations.
• Manage multiple account pipelines while maintaining quality and velocity.
• Handle customer objections using case studies and outcome data.
• Manage customer lifecycle and execute handoffs to Enterprise Account Managers when appropriate.
• Own renewals and protect revenue and customer relationships.
• Identify expansion opportunities during renewal cycles.
• Maintain clean CRM data and monitor book health and renewal risks.
• Embrace coaching, share objection-handling wins, and help improve scaling processes.
• Develop expertise across Sales Development, Customer Success, and Account Management over 18 months

Skills

Pipeline Management

Lead Qualification

Discovery Conversations

CRM Operation

Objection Handling

Renewals

Account Management

Customer Success

Sales Playbook Improvement

Data Monitoring

Ownership of Career Development

Curiosity

Resilience

Feedback Orientation

Tools

CRM System

Job description

• Own a book of business alongside a team of peers
• Follow up on inbound leads and generate pipeline for self and enterprise account managers
• Qualify inbound leads using the Ideal Customer Profile
• Conduct discovery conversations to uncover customer pain points and map them to Immersive solutions
• Coordinate with Solution Consultants on trial environments and product demonstrations
• Manage multiple account pipelines while maintaining quality and velocity
• Handle customer objections using case studies and outcome data
• Manage customer lifecycle and execute handoffs to Enterprise Account Managers when appropriate
• Own renewals and protect revenue and customer relationships
• Identify expansion opportunities during renewal cycles
• Maintain clean CRM data and monitor book health and renewal risks
• Embrace coaching, share objection-handling wins, and help improve scaling processes
• Develop expertise across Sales Development, Customer Success, and Account Management over 18 months

Requirements

• One to three years of commercial experience across Sales Development, Customer Success Management, Account Management or similar roles
• Curiosity about how cybersecurity teams work and why workforce development matters
• Willingness to become knowledgeable about cybersecurity
• Disciplined CRM operation and performance tracking
• Ability to follow and improve sales playbooks
• Ability to thrive in a structured, fast-moving environment
• Receptiveness to mentorship and feedback
• Resilience and ability to remain positive and action-oriented amid rejection or changing frameworks and territories
• Ownership of career development

Core Competencies

Demonstrates expertise in Sales Development, Customer Success, and Account Management, with a strong focus on managing customer relationships, handling objections, and generating pipeline. Proficient in CRM operations and maintaining data integrity while identifying expansion opportunities and executing renewals.

Highest-signal resume keywords

• Sales Development
• Customer Success Management
• Account Management
• CRM Operation
• Objection Handling

Hard Skills

• Pipeline Management
• Lead Qualification
• Discovery Conversations
• Sales Playbook Improvement
• Data Monitoring

Soft Skills

• Curiosity
• Resilience
• Receptiveness to Feedback
• Ownership of Career Development

Industry Keywords

• Cybersecurity
• Customer Lifecycle Management
• Renewal Management
• Enterprise Account Management
• Sales Process