Inside Sales Representative

Great Day Improvements; Bedford (OH); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Incentives

Paid training

Career growth

Collaborative culture

Job summary

APEX, within the Great Day Improvements family, is seeking a Call Center Agent to join our inside sales and customer experience team in Bedford Heights, OH. You will handle inbound and outbound calls across the U.S., delivering product information, scheduling consultations, and ensuring a positive customer experience.

Ideal candidates have 1–2 years in call center or customer service roles, strong communication skills, and comfort with CRM systems.

Qualifications

• 1–2 years of call center or customer service experience, preferably in home improvement or related industry.
• Proficiency with CRM systems; ability to update and retrieve customer records accurately.
• Strong verbal and written communication with ability to build rapport quickly.

Responsibilities

• Handle inbound and outbound customer calls, providing product information and scheduling consultations.
• Promote products and services, identifying upsell/cross-sell opportunities.
• Achieve individual sales and customer experience targets; contribute to team success.
• Update and maintain customer records in our CRM platforms for timely follow-up.
• Assist with customer concerns, using problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling across product lines.
• Develop product knowledge across brand offerings to provide tailored recommendations.
• Work flexible shifts, including evenings and weekends.

Skills

Call Center

CRM proficiency

Communication skills

Sales oriented

Customer service

Tools

i360 Lightning CRM

Job description

APEX - Call Center Agent / Inside Sales (Full-Time Call Center)

At APEX, we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives.
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available

• Monday-Friday
  • 130 PM - 930 PM
• Rotating Saturday Schedule
  • 800 AM - 430 PM
  • 1000 AM - 630 PM
  • 1230 PM - 900 PM

Pay Rate - $17.00 per hour

Location Bedford Heights, OH (On-site)

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.
• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
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GDI is an Equal Employment Opportunity Employer

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