Inside Sales Agent (Call Center)

The Bath Authority; Bedford Heights (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Base pay + bonus

Training program

Career growth opportunities

Collaborative work culture

Job summary

The Bath Authority, a residential bathroom remodeling company and part of Great Day Improvements, seeks an Inside Sales Agent for our on-site Bedford Heights, OH location. You will manage inbound and outbound calls across the U.S., supporting our home improvement products and brands while aiming to meet sales and service goals.

This full-time role offers competitive base pay plus uncapped bonus potential, comprehensive paid training, and opportunities for career growth within the family of

Qualifications

• 1-2 years of call center or customer service experience.
• Basic to intermediate proficiency with CRM systems.
• Strong verbal and written communication skills.
• Ability to work toward sales goals in a performance-driven environment.
• Ability to multi-task and manage time effectively.

Responsibilities

• Handle inbound and outbound customer calls, providing product information and scheduling consultations.
• Promote products and services, identifying upsell opportunities.
• Achieve individual sales and customer experience targets.
• Update and maintain customer records in CRM for follow-up.
• Assist with customer concerns and escalate when necessary.
• Coordinate scheduling with internal teams across product lines.
• Develop product knowledge across brand offerings.
• Work flexible shifts including evenings and weekends.

Skills

Call center experience

CRM software

Verbal communication

Written communication

Sales-oriented

Tools

CRM software

Job description

Overview

Inside Sales Agent (Full-Time Call Center)

The Bath Authority is a residential bathroom remodeling company and is a subsidiary of Great Day Improvements, a collection of some of the best home improvement companies in the nation. We are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives .
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule/Shift

• Saturday 9 AM - 5 PM
• Sunday 10:45 AM - 5 PM
• 3 additonal days per week Mon - Fri, days & shift TBD during training

Pay Rate

$17.00 per hour w/additional, un-capped bonus potential

Location

Bedford Heights, OH (On-site)

Responsibilities

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.

Qualifications

• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
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GDI is an Equal Employment Opportunity Employer

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