Inside Sales Representative

Lutron Electronics Co., Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits

Career Growth Opportunities

Broad Business Exposure

Job summary

A leading electronics company is seeking a motivated candidate for their Luxury Inside Sales Team. The role focuses on sales support, customer relationship management, and product education in the luxury residential market. Ideal candidates will possess strong communication skills and a relevant educational background, as well as proficiency in Microsoft Office tools. This position offers opportunities for career growth and a comprehensive benefits package while working in a dynamic environment in Austin, Texas.

Qualifications

• Less than 2 years of experience with a Bachelor's degree required or more than 2 years with a High School diploma.
• Minimum 2.8 GPA required if degree is held.
• Proficiency in Microsoft Office tools is a must.
• Must be in commuting distance to Austin, TX.

Responsibilities

• Interact with trade account customers mainly via phone, email, and chat.
• Utilize creative thinking to propose business solutions.
• Build knowledge of product offerings and market dynamics.
• Manage customer inquiries using Salesforce.

Skills

Customer-centric communication

Relationship building

Problem-solving

Sales tool navigation

Education

Bachelor's degree or more than 2 years of experience

High School diploma with over 2 years experience

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Job description

Overview

At Lutron, we put the customer first in all that we do. On the Luxury Inside Sales Team, you will have the opportunity to make a long-lasting, positive impact on the selling support and relationship management we provide to our customers. You will develop your career through meaningful customers interactions, immersive product training and relationship building throughout the organization.

This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination. You will also interact with sales reps in dealer local markets for a coordinated customer selling model. As a part of the Luxury Inside Sales Team, you will have the opportunity to work with a team of customer‑centric individuals to provide outstanding sales support to contribute to the growth of our residential business.

Lutron residential products for the luxury marketplace create experiences in the home that are beautiful, powerful and make a lasting impression. Learn more about our products, the experience and our unparalleled quality and innovation: Beautiful light. Intelligent shades. Powerful controls | Lutron Luxury

Responsibilities

• Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions
• Gain a strong understanding of market dynamics in the luxury residential custom electronics market space
• Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries

Your Impact

• Deliver Exceptional Experiences: Your commitment to excellence ensures every customer feels valued and supported through outstanding service.
• Build Strong Relationships: You’ll play a key role in connecting with new customers and revitalizing small or underperforming accounts.
• Drive Growth and Retention: By promoting customer loyalty and encouraging adoption of new and existing products, you’ll help expand our company’s reach.
• Champion Industry Leadership: Your communication skills, product expertise, and problem‑solving abilities will reinforce our position as the trusted leader in the market.

Qualifications

• <2 years of customer‑centric, professional experience and Bachelor’s degree required OR >2 years of customer‑centric, professional experience and High School diploma required
• If you have <2 years of customer‑centric, professional experience and a Bachelor's degree, a minimum 2.8 cumulative GPA is required
• Must be located within commutable distance of Austin TX to accommodate in‑office schedule
• You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast‑paced environment while navigating multiple systems

What’s in it for You

• Comprehensive Benefits: Enjoy a competitive and well‑rounded benefits package designed to support your health, well‑being, and future.
• Career Growth Opportunities: Advance your career through hands‑on learning, interactive training programs, shadowing experiences, and personalized mentoring.
• Broad Business Exposure: Gain insight into every facet of our organization—from engineering and production to sales and beyond—building a well‑rounded foundation for success.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people‑centric, technology‑driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Aff…

Lutron Electronics is an Equal Opportunity – Aff­irmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.