Inside Sales Representative

Ritchie Bros.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Ritchie Bros. in Austin, TX is seeking an Inside Sales Representative to qualify inbound leads and convert them into sales. You will participate in targeted outbound campaigns to help move our larger fleet and grow revenue.

You will directly own your territory and be the public face of Ritchie Bros., with support from a global team behind you. There are extensive opportunities for top performers to advance in a dynamic, asset-driven marketplace.

Qualifications

• Inside sales experience with quota responsibility.
• Strong two-way communication and CRM hygiene.
• Tech-savvy and able to articulate CRM benefits.

Responsibilities

• Close sales by converting inbound leads and supporting outbound campaigns.
• Own your territory and drive pipeline to meet quarterly goals.
• Maintain high customer satisfaction and ensure smooth post-sale processes.
• Collaborate with product and sales teams to optimize the customer experience.

Skills

Inside Sales

CRM

Negotiation

Customer focus

Team collaboration

Job description

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world‑class service, and securing equipment consignments.

You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers.

Job Description

Inside sales representative will concentrate on qualifying the inbound leads and converting them into sales. They will also participate in targeted outbound campaigns to help move our larger fleet.

Responsibilities

• Closed sales - Sell inventory generated by the fleet advisor team - jointly owns our quarterly GTV goals and post-lead funnel optimization
• Sales Velocity - Reduce time from lead to sale, target
• Customer Satisfaction - Ensure machine sales go smoothly for the buyer, NPS of >8 after 3 months
• Price Realization - Ensure final sales prices do not degrade to reserve. Target price > 1.5X Liquidation Value
• Voice of Customer - Funnel product / service feedback to the product teams to ensure continuous improvement
• Systems - This person will work to build systems and process for the inside sales team

Qualifications

• Inside Sales skills - Comfortable negotiating, strong two‑way communications skills, high natural optimism, good CRM system hygiene. A pattern of exceeding quota
• Tech Savvy - enthusiastic tech tool user, can clearly articulate how their CRM augments their sales process & outreach
• Machine knowledge / industry background - nice to have, but can be built over time
• Partners, not Traders - Should be a banner carrier for the customer experience. High integrity, act as a partner - seek to become a true business partner for customers
• Get in the Cab- Should show personal ownership of customer experience issues and team performance. Looking for “we succeeded because” and “I failed because” type statements
• Get Your Hands Dirty - No job is too small for the customer, not afraid to do as well as lead
• Build Bigger - Has an eye toward increasing performance and hunger to outperform. Startup experience is a plus. A pattern of success and achievement. A strong desire and need to win