Inside Sales Rep, Save Team

International Executive Service Corps; El Paso (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off

Employee Discount Program

Wellness Program

Job summary

Empire Today’s Inside Sales team handles cancellation-related needs and supports customers with solutions to preserve sales. The role involves negotiating pricing, coordinating with internal markets, and efficiently managing outbound communications to save orders.

The candidate will leverage knowledge of sales processes and customer service to balance policy adherence with customer benefits, ensuring a positive experience and timely follow-up.

Qualifications

• High School Diploma or GED required.
• At least 1 year of sales experience.
• Familiarity with Siebel and MS Office.
• Strong written and verbal communication skills.

Responsibilities

• Handle calls for cancellations, offer incentives, and negotiate pricing while maintaining service quality.

Skills

Communication skills

Negotiation

Education

High School Diploma/GED

Tools

Siebel

MS Office

Job description

At Empire Today, our National Customer Service team, serves as a liaison to provide service information and resolve problems that our customers might face with accuracy and efficiency. We want to ensure every customer receives superior customer service. In order to accomplish this must effectively manage a large amount of incoming calls, handle complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure customer has received resolution, and accurately update notes of the customer interaction and services provided. We strive to provide quality service to both internal and external customers while maintaining a balance between company policy and customer benefit in decision making. We want to act in the best interest of both customer and company through integrity and sound ethical practices.

Responsibilities

The Inside Sales Representative that is a part of the Save Team works with customers who are looking to cancel their order. They offer a variety of incentives in an attempt to save the sale by utilizing the outbound calculator to reduce product pricing or rescheduling an appointment. The Inside Sales Representative also communicates with individual markets on a per case basis to negotiate a lower price for the customer and take transferred calls from Customer Care.

Qualifications

The successful candidate will possess:

• High School Diploma/GED.
• 1 year sales experience.
• Working knowledge of Siebel, MS Office.
• Excellent communication skills both written and verbal.

Employees are eligible for numerous benefits including:

• Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
• Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
• Prescription Drug Coverage
• Dental Insurance – Twice a year visits at no cost.
• Vision Insurance with materials coverage
• Flexible Spending Accounts for Medical & Dependent Care
• Wellness Program – A best in class program offering substantial awards payable right on your paycheck
• Basic Life Insurance and AD&D
• Short Term Disability Coverage
• Long Term Disability Coverage
• Employee Assistance Program
• Paid Holidays including Floating Holidays
• Paid Time Off that grows with years of service
• Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.