Inside Sales Rep I - Fremont

National Trench Safety; Fremont (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

National Trench Safety, Inc. in Fremont, CA is seeking an Inside Sales Rep I to support branch sales and operations by handling customer inquiries, processing orders, and resolving issues.

This role emphasizes accuracy, responsiveness, and professional communication with customers and field reps. You will generate invoices, contracts, and packing lists, coordinate with branches, and help maintain strong satisfaction across the rental network; a reliable driver and basic software skills are

Qualifications

• Minimum 1 year experience as Inside Sales Rep or on a sales desk, preferably in construction equipment/underground safety rental.
• Must have reliable transportation.
• Strong communication and customer service skills.

Responsibilities

• Respond to customer inquiries, orders, and complaints.
• Generate and distribute sales documents (invoicing, contracts, pick list, packing list, returns).
• Guide and elevate complaint resolution to ensure customers are properly served.
• Provide data and backup data to customers and branches as requested.
• Follow up with customers, branches, and shop/yard operations on open issues.
• Report on out-of-line conditions affecting customer satisfaction.
• May handle after-hours calls and document complaints for resolution at some branches.
• May open/close operations facilities at some branches.
• Perform other duties as requested.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Problem solving

Tools

Microsoft Office

Salesforce CRM

Job description

Inside Sales Rep I - Fremont

National Trench Safety, Inc Fremont, California, United States

Job Summary

The Inside Sales Representative1(ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

Knowledge and Skills

• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

Qualifications

Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry. Must have reliable transportation.

About this position

Job Summary The Inside Sales Representative1(ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities Receives and responds to all customer inquiries, orders, and complaints. Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments. Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served. Provides customers and other Branches with any data and backup data as requested. Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues. Reports on all out-of-line conditions affecting customer satisfaction. May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches. May open and/or close operations facilities in some branches. Performs other duties as requested.

Knowledge and Skills Excellent communication skills, verbal and written to enhance relationships with customers and team members.

• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

Qualifications Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry. Must have reliable transportation.

Salary Information

$22 - $26Hourly Wage