Inside Sales Rep / Customer Care Representative / Dispatcher

BRIGHAM HEATING AND COOLING INC; Utah; On-site; USD 36,000 - 60,000; Full time

Job summary

Brigham Heating and Cooling in Utah is hiring an Inside Sales Representative / CCR / Dispatcher to support daily operations and be the first point of contact for customers and field staff.

The role involves answering phones, booking calls, dispatching technicians, creating reports, and solving issues to ensure excellent service.

Ideal candidates bring strong communication, computer skills, CRM experience, and a cheerful, team-oriented attitude; background checks apply.

Qualifications

• Minimum High School Diploma or equivalent.
• Associate degree preferred but not required.
• Experience with CRM systems.
• Familiarity with Microsoft Excel and Google apps.

Responsibilities

• Serve as primary point of contact for field staff, customers and management.
• Answer phones, gather customer information, book calls, and address concerns.
• Develop and manage reports and efficiently schedule and dispatch technicians.
• Think critically to dispatch the best-fit technician for each call.
• Assist clients with questions on uncommitted work and outreach.

Skills

Customer service

Typing

Interpersonal communication

English composition

Multitasking

Attention to detail

Self-motivation

Team player

Problem solving

Independent

Education

High School Diploma or equivalent

Associate degree preferred

Tools

CRM software

Microsoft Excel

Google Workspace

Microsoft Word

Job description

Job Description

If you are dependable and enjoy helping others, we have the job for you! We are looking for an Insides Sales Representative / Customer Care Representative (CCR) / Dispatcher to join our team.

The CCR/dispatcher supports the day-to-day operations of the company and is the primary point of contact for our field staff, customer, office and the management team. The CCR/dispatcher answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR/dispatcher will work diligently to solve the problem, to the customer's satisfaction. As part of this responsibility, the CCR/dispatcher will develop and manage reports and efficiently schedule and dispatch technicians to calls. This role requires the CCR/dispatcher to think critically to ensure they are dispatching the best fit technician for the call. Assist clients with questions on uncommitted work and reaches out to those clients. A successful Sales Representative/CCR/dispatcher must have the ability to function as a part of a team and be able to think creatively and critically. You have an incredibly important role of making sure both the customer and our field staff have an amazing experience with our company.

Minimum Qualifications:

• Strong customer service skills with a courteous & pleasant demeanor
• Strong typing skills
• Strong computer skills - knowledge of Microsoft Excel, Word, etc. / Google applications
• The ability to learn industry specific CRM programs
• Excellent interpersonal communication skills on a professional and technical level (written and verbal)
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Enjoy talking on the phone - both inbound and outbound call taking
• Friendly, outgoing & enthusiastic
• Attention to detail
• Ability to seamlessly transition from one task to another in a fast paced environment
• Comfortable with basic mathematical functions
• Self-starter & reliable
• Able to work independently and as part of a team
• Ability to develop tools that create efficiencies within department
• High School Diploma or equivalent
• Associate degree preferred but not required
• Bilingual a plus, not required
• Must be able to pass a background/credit check and drug screen.
• 8 hour shift with availability between the hours of 8:30AM - 5:30PM (1 hour lunch) and rotating on-call weekends

Company Description

Serving Northern Utah for over 40 years!

We have proudly been serving our community for over 40 years and take pride in being your local HVAC experts. Brigham Heating and Cooling is a family owned, multi-generation company that specializes in home service.

It all began in 1982 when Bob Simcox decided to start his own company. With an old Ford van and a desire to provide great service. He was able to build a company that has stood the test of time. Bob’s two sons Jared and Brian are continuing the vision to provide great service with a small town feel.

• Local and Trusted
• EPA Certified Technicians
• RMGA (Rocky Mountain Gas Association) Certified Technicians
• Technician Seal of Safety (Verified, Drug Tested, Background Checked & Professionally Trained)
• Day & Night Elite Dealer
• Trane Customer Care Dealer
• Customer Focused
• Knowledgeable and Experienced