Inside Sales Pro: Showroom & Customer Care

Foundation Building Materials, LLC; Sandersville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/ FSA plans

Voluntary Life/AD&D

Critical illness coverage

Legal Insurance Plan

401(k) with match

Job summary

Foundation Building Materials (FBM) is seeking an Inside Sales professional to build strong customer relationships through expert guidance and service. From the front counter to tailored solutions, you'll be at the heart of our success.

You’ll support customers with product knowledge, quotes, and orders while coordinating with internal teams to ensure timely deliveries and accurate pricing. This role offers full-time hours, competitive benefits, and room for growth.

Qualifications

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.
• Warehouse work which includes forklift experience/training.
• Bilingual (English/Spanish) preferred, but not required.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledge on products and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.).
• Collaborate with outside sales reps and internal teams to fulfill customer needs.
• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.
• Operate and balance the cash register and drawer daily using proper procedures.
• Utilize management software for billing, reporting, and project tracking.
• Maintain up-to-date product expertise and manage documentation for large projects.

Skills

Customer service

Sales support

Order management

Showroom operations

Inventory control

Cash handling

Product knowledge

Logistics coordination

Windows familiarity

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Foundation Building Materials (FBM) is seeking an Inside Sales professional to build strong customer relationships through expert guidance and service. From the front counter to tailored solutions, you'll be at the heart of our success.

You’ll support customers with product knowledge, quotes, and orders while coordinating with internal teams to ensure timely deliveries and accurate pricing. This role offers full-time hours, competitive benefits, and room for growth.