Inside Sales Pro — Hydraulic Parts & Customer Success

Hydraulic Controls, Inc.; Stockton (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hydraulic Controls, Inc. is a premier fluid power distributor with territories throughout the Western United States.

Inside Sales Representatives manage a portfolio of select OEM, resale and user accounts, serving as the go-to contact within HCI for those clients, overseeing their orders from processing to delivery and responding to all their concerns with professionalism. In addition to handling select accounts, provides excellent service to all customers (see Customer Service Representative

Qualifications

• High school diploma or equivalent required; some college or trade school preferred.
• Good mechanical and mathematical aptitude with understanding of hydraulic systems.
• One-year minimum experience in customer service and hydraulic sales.
• Familiarity with vendor part numbering and ability to research answers using vendor tools and HCI resources.

Responsibilities

• Serves as HCI’s key contact to designated customer accounts, responsible for providing support and promptly responding to requests for information or assistance.
• Ensures designated customers’ orders are processed correctly, that order acknowledgements are sent both internally and externally, and that delivery issues are promptly addressed and shared with outside sales personnel and management.
• Troubleshoots and resolves order issues through sourcing parts to meet/exceed customer requirements, drop-shipping orders, stock-transferring product, and buying for customer orders or branch inventory when permitted.
• Maintains margins, aware of competition and alert to margin erosion in accounts with set-pricing.
• Handles credit memos and warranty part returns.
• Routinely suggests additional products of interest to customers when taking sales orders.
• Generates sales leads for Outside Sales personnel to pursue.
• Enters and maintains CRM data, forwarding opportunities as directed.
• Performs all support functions of a Customer Service Representative.
• Performs other related duties as assigned by management.

Skills

Customer service

Hydraulic sales

Mechanical aptitude

Mathematical aptitude

Communication skills

Multi-tasking

Forklift certification

Education

High school diploma or equivalent

Some college or trade school

Tools

TrulinX ERP

MS Word

MS Excel

MS Outlook

Job description

Hydraulic Controls, Inc. is a premier fluid power distributor with territories throughout the Western United States.

Inside Sales Representatives manage a portfolio of select OEM, resale and user accounts, serving as the go-to contact within HCI for those clients, overseeing their orders from processing to delivery and responding to all their concerns with professionalism. In addition to handling select accounts, provides excellent service to all customers (see Customer Service Representative