Inside Sales Pro - HVAC & Plumbing Solutions

Joseph J Magnolia; Washington (District of Columbia); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits starting first of the

Life insurance

401(k) contributions

HSA contributions

EAP and mental health coverage

PTO from day one

Safety incentive bonus

Job summary

Magnolia Plumbing, LLC in Washington, DC seeks an Inside Sales Specialist to drive revenue for residential services. You will follow up on estimates, engage customers by phone/text/email, and apply consultative selling to close sales.

A base hourly rate plus commissions rewards performance in a fast-paced, customer-focused environment. The role emphasizes pipeline management, collaboration with dispatch and field teams, and strong problem-solving to meet individual targets and company standards.

Qualifications

• Prior inside sales or sales recovery experience preferred.
• Experience with HVAC, plumbing, or home services is a plus.
• Strong communication, negotiation, and closing skills.
• Ability to manage a sales pipeline and use a CRM.

Responsibilities

• Follow up on unsold estimates to convert opportunities into closed sales.
• Communicate with customers via phone, text, and email.
• Use consultative sales techniques to understand needs and present solutions.
• Overcome objections and offer financing options when appropriate.
• Drive revenue through upselling, cross-selling, and membership programs.
• Maintain a personal sales pipeline within the CRM system.
• Coordinate with dispatch, sales, and field teams for smooth execution.
• Track conversion rates, average ticket value, and sales cycle time.
• Maintain professionalism and high-quality customer interactions.
• Meet or exceed individual performance goals and sales standards.

Skills

Inside sales experience

CRM experience

Communication skills

Negotiation

Customer service

Pipeline management

Tools

CRM system

Job description

Magnolia Plumbing, LLC in Washington, DC seeks an Inside Sales Specialist to drive revenue for residential services. You will follow up on estimates, engage customers by phone/text/email, and apply consultative selling to close sales.

A base hourly rate plus commissions rewards performance in a fast-paced, customer-focused environment. The role emphasizes pipeline management, collaboration with dispatch and field teams, and strong problem-solving to meet individual targets and company standards.