Inside Sales Pro: Door Hardware & Solutions

Jeske Hardware; Appleton (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Jeske Hardware is seeking an Inside Sales Representative to support the National Sales Manager and Account Managers in driving door hardware product sales. The role blends prospecting, order processing, data management, and training support to ensure accurate orders and strong internal and customer communication.

Ideal candidates have 1–3 years of inside sales or related experience, excellent communication, and proficiency with ERP/CRM and MS Office.

Qualifications

• 1-3 years of proven inside sales experience, customer service, or related roles (door hardware, building material products, or distribution experience a plus).
• Excellent written and verbal communication skills with the ability to interact professionally with internal teams and customers.
• Ability to learn product knowledge quickly and create clear training or communication materials.
• Customer-focused mindset with a collaborative approach to supporting field sales and internal departments.
• Ability to maintain confidentiality and have a strong attention to detail and accuracy.
• Effective communication via phone, email and Teams.
• Ability to multi-task and remain organized while adapting to the needs of the organization to meet deadlines.
• Proficiency with ERP/CRM, Microsoft Suite including Word, Excel, Outlook and PowerPoint.
• Must be a team player with a positive attitude.

Responsibilities

• Serve as a key sales resource to the National Sales Manager by overseeing day-to-day sales support, territory coverage, and customer relationships.
• Provide sales coverage for open Account Manager territories and maintain customer and sales activity during extended Account Manager absences.
• Manage and coordinate quote follow up activities with the customers and Account Managers.
• Manage and develop assigned House Accounts, including identifying sales opportunities, conducting outbound sales activities, developing customer relationships, and providing order support.
• Accurately utilize our CRM to generate sales reports and extract data from our ERP to support Account Managers' needs.
• Partner with the Customer Service Department to manage product and sales order inquiries, delivering timely, sales-oriented responses that improve efficiency and customer experience.
• Investigate and resolve customer problems.
• Educate customers on our webstore ordering process and supply customers with discount documents and quoted prices as needed.
• Work with accounting and other internal departments to enter discounts approved by the National Sales Manager into our ERP accurately and in a timely manner.
• Process sample and display orders efficiently.
• Collaborate with the Marketing team on premium items used for door prizes and events; process approved door-prize giveaway items.
• Coordinate and deliver product education with the National Sales Manager and develop training materials and communications to strengthen product knowledge across the Account Manager team.
• Coordinate and collect data responses from the Account Manager team (e.g., product guide counts, prospect lists for email campaigns, competitive pricing information).
• Occasional sales meeting trips or other training and team building events to be determined by the National Sales Manager.
• All other duties as required.

Skills

Inside sales

Customer service

CRM/ERP

Microsoft Office

Communication skills

Team player

Education

High School Diploma

Associate or Bachelor's preferred

Tools

CRM software

ERP system

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Jeske Hardware is seeking an Inside Sales Representative to support the National Sales Manager and Account Managers in driving door hardware product sales. The role blends prospecting, order processing, data management, and training support to ensure accurate orders and strong internal and customer communication.

Ideal candidates have 1–3 years of inside sales or related experience, excellent communication, and proficiency with ERP/CRM and MS Office.