Inside Sales Pro: Convert Leads to Appointments

International Executive Service Corps; El Paso (TX); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Professional development

Career advancement opportunities

Lots of perks

Job summary

Empire Today is seeking a Sales Experience Team Inside Sales Associate to join our Customer Engagement team. This role drives revenue by converting leads into scheduled sales appointments, blending sales techniques with customer engagement.

You will handle calls, build rapport, present offers, and maintain CRM records while collaborating across teams to ensure a seamless customer experience and meet performance goals.

Qualifications

• High school diploma or equivalent.
• Previous experience in sales, customer service, or call center environment preferred.
• Must have and/or be able to acquire reliable internet.
• Must have access to a mobile device/tablet for multi-factor authentication.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Handle inbound calls from prospective customers and make outbound calls to prospective and existing customers to generate sales opportunities.
• Build rapport and establish interest in the products and services we offer.
• Identify and address any objections or concerns.
• Present updated offers, promotions, and scheduling options to encourage commitment.
• Maintain detailed records of customer interactions, outcomes, and follow up actions in CRM systems.
• Collaborate with sales and customer service teams to ensure seamless customer experience.
• Meet and exceed performance goals related to conversion rates, outreach volume, and customer satisfaction.
• Provide feedback to leadership on common objections and potential improvements to the quoting process.
• Participate in ongoing training to enhance product knowledge and sales techniques.

Skills

Sales experience

Customer service

CRM proficiency

MS Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Job description

Empire Today is seeking a Sales Experience Team Inside Sales Associate to join our Customer Engagement team. This role drives revenue by converting leads into scheduled sales appointments, blending sales techniques with customer engagement.

You will handle calls, build rapport, present offers, and maintain CRM records while collaborating across teams to ensure a seamless customer experience and meet performance goals.