Inside Sales Manager: Revenue Recovery & Coaching

Long Home Products; Savage (MD); On-site; USD 70,000 - 75,000; Full time

Job summary

Long Home is seeking a results-driven Inside Sales Manager to lead a team focused on recovering revenue, retaining customers, and maximizing the value of existing sales opportunities. This hands-on leadership role requires coaching a team, using data to improve performance, and driving conversions, retention, and revenue growth.

You will guide Inside Sales Specialists handling cancel saves, rehash opportunities, and other revenue-recovery initiatives, while shaping outreach strategies with

Qualifications

• 5+ years inside sales experience with leadership roles.
• Proven track record meeting or exceeding sales targets.
• Strong coaching and negotiation skills.
• Experience with CRM and analytics tools.
• Comfortable working in fast-paced environment.

Responsibilities

• Lead and develop Inside Sales Specialists to achieve revenue, conversion, retention, and average order value goals.
• Own the performance of the Inside Sales team across revenue-recovery initiatives.
• Monitor KPIs and use performance data to identify trends and opportunities.
• Coach on consultative selling, objection handling, retention, and closing strategies.
• Analyze contact and conversion data to determine effective outreach times and channels.
• Manage staffing and scheduling to align team coverage with revenue opportunities.
• Identify opportunities to expand outreach through phone, text, email, AI, automation, and other technologies.
• Lead regular one-on-ones, team meetings, coaching sessions, and performance reviews.
• Handle escalated or high-value customer situations to protect revenue and relationships.
• Forecast revenue with Sales leadership and identify profitability improvements.
• Recruit, onboard, train, and develop new Inside Sales Specialists.
• Ensure accurate CRM documentation of customer activity.
• Maintain a high-energy, results-focused sales culture.

Job description

Long Home is seeking a results-driven Inside Sales Manager to lead a team focused on recovering revenue, retaining customers, and maximizing the value of existing sales opportunities. This hands-on leadership role requires coaching a team, using data to improve performance, and driving conversions, retention, and revenue growth.

You will guide Inside Sales Specialists handling cancel saves, rehash opportunities, and other revenue-recovery initiatives, while shaping outreach strategies with