Inside Sales Manager

Coastal Elite Pro; Toledo (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Coastal Elite Pro seeks an Inside Sales Manager to oversee the inside sales center, set departmental goals, and manage daily operations. The role focuses on staffing, hiring, onboarding, performance reviews, and driving KPI improvements.

You will monitor call quality, coach staff, and lead meetings while handling payroll and territory map creation for markets. A bachelor’s degree is preferred, with strong analytical and communication skills essential for success.

Qualifications

• 3+ years in inside sales or call center management; bachelor’s degree preferred or equivalent experience.
• Strong analytical, multitasking, and communication skills; detail-oriented and self-driven.
• Proficient in Microsoft Office Suite; ability to thrive in a fast-paced environment.
• Ability to analyze reports, improve KPIs, and provide excellent service.
• Legally authorized to work without sponsorship.

Responsibilities

• Manage staffing, conduct hiring, onboarding, and performance reviews for new hires and leadership.
• Develop and implement measurable improvement goals; identify development needs for team members.
• Monitor call quality, coach staff, and ensure adherence to best practices.
• Lead team and department meetings; administer disciplinary actions when necessary.
• Handle payroll, time-off requests, and territory map creation for markets.
• Perform other duties as assigned.

Skills

Inside Sales leadership

Analytical skills

Multitasking

Communication skills

MS Office

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Role Overview:

The Inside Sales Manager oversees the inside sales center, setting departmental goals and managing daily operations.

Key Responsibilities:

• Manage staffing, conduct hiring, onboarding, and performance reviews for new hires and leadership.
• Develop and implement measurable improvement goals; identify development needs for team members.
• Monitor call quality, coach staff, and ensure adherence to best practices.
• Lead team and department meetings; administer disciplinary actions when necessary.
• Handle payroll, time-off requests, and territory map creation for markets.
• Perform other duties as assigned.

Qualifications & Skills:

• 3+ years in Inside Sales or Call Center management; bachelor’s preferred or equivalent experience.
• Strong analytical, multitasking, and communication skills; detail-oriented and self-driven.
• Proficient in Microsoft Office Suite; ability to thrive in a fast-paced environment.
• Ability to analyze reports, improve KPIs, and provide excellent service.
• Legally authorized to work without sponsorship.

Preferred Experience:

Experience with large, geographically diverse remodeling or construction companies.

Additional Details:

Less than 10% travel; sedentary work in a climate-controlled office environment.

Diversity & Inclusion:

Committed to fostering an inclusive, equal opportunity workplace free of discrimination.