Inside Sales Manager

Kept Companies; Tampa (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonuses

Lead growth opportunities

Strong product portfolio

Job summary

Kept Companies, a national facility services provider, seeks a seasoned Inside Sales Manager to build and lead a high‑performing inside sales organization in Tampa, FL. You will oversee B2B outbound and B2C inbound reps, driving revenue growth and scalable processes.

This hands‑on role emphasizes coaching, KPI tracking, and collaboration with marketing and operations to optimize lead handoffs, conversion rates, and recurring revenue.

Qualifications

• 3–5+ years of experience leading an inside sales or call‑center sales team
• Proven experience managing both outbound B2B and inbound B2C sales motions
• Demonstrated success hiring, training, and scaling inside sales representatives
• Strong background in building incentive programs and driving performance through motivation
• Experience selling services or solutions with recurring revenue and/or project‑based pricing
• Comfort managing activity‑based sales teams with defined KPIs
• Proficiency with CRM systems and sales performance reporting

Responsibilities

• Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives
• Lead daily sales activities, including call coaching, pipeline reviews, and performance management
• Establish clear performance expectations and ensure accountability to individual and team sales goals
• Mentor and develop representatives into consistent, high‑performing contributors
• Manage outbound prospecting efforts targeting commercial customers such as retail, industrial, fleet, and facility operators
• Oversee inbound lead conversion for residential and small commercial customers
• Partner with marketing and operations to ensure effective lead handoff and customer experience
• Identify opportunities to improve conversion rates, average deal size, and recurring revenue
• Design and implement incentive and motivational programs that drive consistent goal attainment
• Foster a competitive, positive, and results‑oriented sales culture
• Track and report key KPIs including activity levels, close rates, forecast accuracy, and revenue performance
• Document and refine sales processes, scripts, and onboarding programs
• Leverage CRM tools to manage pipeline visibility and forecasting
• Ensure data accuracy, compliance, and consistent execution of sales best practices

Skills

Inside sales leadership

Call coaching

Pipeline management

KPI tracking

CRM proficiency

Team development

Forecasting

Sales strategy

Tools

CRM software

Job description

Description

A national provider of commercial, industrial, and residential facility and fleet maintenance services is seeking a seasoned Inside Sales Manager to build, train, and lead a high-performing inside sales organization.

This role will oversee outbound B2B commercial sales representatives as well as inbound B2C sales representatives, supporting a diverse portfolio of recurring and project-based services including facility maintenance, pressure washing, fleet cleaning, building services, and specialty cleaning solutions. The successful candidate will play a critical role in driving revenue growth, improving close rates, and creating a performance-driven sales culture.

This is an excellent opportunity for a hands‑on sales leader who thrives in a fast-paced, metrics-driven environment and enjoys developing people and scalable sales processes.

Key Responsibilities

Team Leadership & Development

• Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives
• Lead daily sales activities, including call coaching, pipeline reviews, and performance management
• Establish clear performance expectations and ensure accountability to individual and team sales goals
• Mentor and develop representatives into consistent, high-performing contributors

Sales Strategy & Execution

• Manage outbound prospecting efforts targeting commercial customers such as retail, industrial, fleet, and facility operators
• Oversee inbound lead conversion for residential and small commercial customers
• Partner with marketing and operations to ensure effective lead handoff and customer experience
• Identify opportunities to improve conversion rates, average deal size, and recurring revenue

Motivation & Performance Programs

• Design and implement incentive and motivational programs that drive consistent goal attainment
• Foster a competitive, positive, and results-oriented sales culture
• Track and report key KPIs including activity levels, close rates, forecast accuracy, and revenue performance

Process & Performance Improvement

• Document and refine sales processes, scripts, and onboarding programs
• Leverage CRM tools to manage pipeline visibility and forecasting
• Ensure data accuracy, compliance, and consistent execution of sales best practices

Required Qualifications

• 3–5+ years of experience leading an inside sales or call‑center sales team
• Proven experience managing both outbound B2B and inbound B2C sales motions
• Demonstrated success hiring, training, and scaling inside sales representatives
• Strong background in building incentive programs and driving performance through motivation
• Experience selling services or solutions with recurring revenue and/or project‑based pricing
• Comfort managing activity‑based sales teams with defined KPIs
• Proficiency with CRM systems and sales performance reporting

Preferred Experience

• Experience selling facility services, commercial services, industrial services, or home services
• Background in multi‑service or solution‑based sales environments
• Familiarity with long sales cycles and consultative selling for commercial accounts
• Experience working with nationally distributed or multi‑location customers

What We Offer

• Competitive salary plus performance‑based bonuses $55k - $60k plus bonus
• Opportunity to build and lead a growing inside sales organization
• Strong product portfolio with broad market appeal across B2B and B2C segments
• Supportive leadership team focused on growth and long‑term success
• Career advancement opportunities within a stable, established organization

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• 401K