Inside Sales Leader: Drives Revenue & Customer Experience

Clearwave Fiber LLC

Alton (IL)

On-site

USD 70,000 - 90,000

Full time

6 days ago

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Job summary

Clearwave Fiber is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team focused on revenue growth, customer retention, and exceptional customer experiences across inbound/outbound calls, chat, and email. This role guides daily operations, coaches associates, and analyzes performance to drive consistent execution of sales strategies.

The ideal candidate combines leadership presence with a results-oriented attitude, thrives in a fast-paced environment, and mentors staff to

Qualifications

Bachelor's degree in Business Administration, Management, or a related field or equivalent experience.
Minimum of two years of leadership experience in inside sales, call center, or customer retention.
Ability to lead, coach, motivate, and performance-manage a team to achieve measurable sales and customer experience goals.
Strong understanding of sales processes, customer retention strategies, call center operations, and performance management best practices.
Experience analyzing sales performance data, operational metrics, and KPIs to identify trends and drive improvements.
Ability to manage competing priorities, maintain accountability, and deliver results in a fast-paced environment.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Strong organizational, analytical, and time management skills.
Ability to travel between office locations, call centers, and vendor sites as needed.
Leadership experience in telecommunications, broadband, fiber internet, or related industry.
Experience with CRM platforms, call center technology, workforce management tools, and sales performance reporting systems.
Experience developing and implementing sales training, coaching programs, and performance improvement initiatives.
Knowledge of call center budgeting, workforce planning, and operational efficiency strategies.
Experience creating or improving policies, procedures, and workflows to enhance team productivity and customer satisfaction.
Experience supporting multiple locations or outsourced vendor operations.

Responsibilities

Lead, motivate, and develop inside sales associates to achieve or exceed sales, revenue, retention, and customer experience goals.
Take ownership of team performance by monitoring KPIs, identifying trends, and implementing strategies to improve results.
Ensure adherence to established sales and retention processes across inbound calls, chat, and email interactions.
Monitor sales activity, customer disconnect orders, conversion rates, and retention performance to identify opportunities and adjust strategies.
Evaluate customer interactions through call monitoring, quality scoring, and performance assessments to ensure compliance with standards.
Provide ongoing coaching, sales training, role-playing exercises, and real-time feedback to strengthen techniques and retention skills.
Develop and execute performance improvement plans and support recruitment, onboarding, and training of new associates.