Inside Sales Leader: Customer Success & Growth

Smiths Group; New Hampshire; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Employee assistance program (EAP)

Flexible spending account (FSA)

Health savings account (HSA)

Paid time off

Tuition Reimbursement

Job summary

STS Aerospace in Laconia, NH is seeking an Inside Sales Manager to own the customer lifecycle, from inquiries to delivery assurance, and to lead the customer service team.

The role requires strong leadership, cross-functional collaboration, and the ability to translate insights into actions that improve customer satisfaction and operational performance.

You will partner with operations and sales to ensure accurate quotes, timely delivery, and smooth customer journeys.

Qualifications

• 2-4 years of college and/or 5+ years of relevant work experience in customer service management.
• Experience within manufacturing environments is preferred.

Responsibilities

• Oversee the full customer lifecycle from inquiries to delivery assurance.
• Lead the customer service team and coordinate with internal operations.
• Monitor sales and service metrics and report to senior leadership.
• Drive quotes preparation, pricing, and order fulfillment processes.
• Represent the organization at customer visits and meetings.

Skills

Customer Service Leadership

Sales Lifecycle Understanding

Cross-functional Collaboration

Education

Some college or higher

Job description

STS Aerospace in Laconia, NH is seeking an Inside Sales Manager to own the customer lifecycle, from inquiries to delivery assurance, and to lead the customer service team.

The role requires strong leadership, cross-functional collaboration, and the ability to translate insights into actions that improve customer satisfaction and operational performance.

You will partner with operations and sales to ensure accurate quotes, timely delivery, and smooth customer journeys.