Inside Sales Leader & Appointment Coach

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

PTO and vacation

401(k) with a 25% uncapped company

Employee discounts on home improvement

Employee Referral Bonus Program

Job summary

Joyce Factory Direct in Berea, OH is seeking an experienced Inside Sales & Appointment Supervisor to lead from the front while supporting the Inside Sales and Appointment Specialists. This full-time role emphasizes individual production alongside team collaboration in a fast-paced call center.

The successful candidate balances hands-on leadership with training, coaching, and maintaining smooth daily operations.

Qualifications

• Experience in call center production or inside sales.
• Ability to lead by example without formal management authority.
• Experience training, coaching, or supporting teammates.
• Strong communication, organization, and time-management skills.
• Availability for listed shifts and at least one weekend day per week.
• Reliable transportation to and from work.

Responsibilities

• Lead from the front by meeting or exceeding personal production goals.
• Support onboarding, training, call practice, and skill development for new and existing team members.
• Model strong call quality, customer service, urgency, and appointment-setting habits.
• Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role.
• Build excitement, overcome hesitation, and create a positive customer experience.
• Educate homeowners on Joyce products, services, and value.
• Schedule and support high-quality in-home consultation appointments.
• Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track.
• Answer team questions, help resolve customer or operational issues, and elevate concerns to the Call Center Manager when needed.

Skills

Call center production

Inside sales

Appointment setting

Leadership by example

Training/coaching

Job description

Joyce Factory Direct in Berea, OH is seeking an experienced Inside Sales & Appointment Supervisor to lead from the front while supporting the Inside Sales and Appointment Specialists. This full-time role emphasizes individual production alongside team collaboration in a fast-paced call center.

The successful candidate balances hands-on leadership with training, coaching, and maintaining smooth daily operations.