Inside Sales & Appointment Specialist — Warm Leads

Joyce Factory Direct; Berea, Northern (OH, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Employee discounts

Referral program

Job summary

Joyce Factory Direct in Berea, OH is hiring an Inside Sales & Appointment Specialist to convert warm homeowner leads into qualified in-home appointments. The role features hourly base pay plus commissions and performance incentives, with total earnings potential of $25–$30 per hour or more based on performance.

Shifts are full-time in our Berea call center, with weekend requirements and multiple daily start times.

Qualifications

• Experience in customer service or sales environments is preferred.
• Strong verbal communication and active listening skills.
• Ability to stay energized and motivated in a fast-paced setting.
• Reliable transportation to and from work.

Responsibilities

• Connect daily with warm leads who have requested information.
• Engage customers with energy and confidence in conversations.
• Generate excitement around Joyce products and services.
• Ask questions to understand needs and identify opportunities.
• Convert conversations into in-home consultation appointments.
• Provide timely confirmation and follow-up to maintain momentum.
• Handle inbound calls and inquiries with accuracy.
• Document call activity and outcomes in internal systems.
• Meet or exceed daily and weekly appointment-setting goals.

Skills

Customer service

Sales

Communication

High-volume calls

Job description

Joyce Factory Direct in Berea, OH is hiring an Inside Sales & Appointment Specialist to convert warm homeowner leads into qualified in-home appointments. The role features hourly base pay plus commissions and performance incentives, with total earnings potential of $25–$30 per hour or more based on performance.

Shifts are full-time in our Berea call center, with weekend requirements and multiple daily start times.