Inside Sales & Lead Coordinator

Fagundes Plumbing Heating AC; Lead (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

HSA

Paid Time Off

Paid Holidays

Employee discounts

Ongoing training and development

Career advancement

Job summary

Fagundes Plumbing Heating AC Inc. is seeking an Inside Sales & Lead Coordinator to convert existing customer opportunities into revenue. Base pay plus commissions and bonuses, with a substantial earning potential in a long-standing, customer-focused company.

The role emphasizes relationship-based selling for plumbing, heating, cooling, and home comfort solutions, with a substantial volume of opportunities generated by the HVAC replacement department.

Qualifications

• Minimum 2 years of sales, inside sales, customer service, lead management, or appointment-setting experience.
• Strong phone communication skills.
• Comfortable handling objections and asking for the sale.
• Highly organized and detail-oriented.

Responsibilities

• Follow up on open plumbing service estimates.
• Follow up on open HVAC service estimates.
• Rehash HVAC replacement proposals and plumbing installation estimates.
• Coordinate incoming residential sales opportunities and schedule appointments.
• Manage customer communications and paperwork for sold contracts.

Skills

Sales experience

Strong phone communication

Organized & detail-oriented

CRM software

Tools

ServiceTitan

Job description

Inside Sales & Lead Coordinator

Fagundes Plumbing Heating AC Inc.

$65,000 - $90,000+ Per Year

Base Pay + Performance Bonuses + Commission

About Us

Fagundes Plumbing Heating AC Inc. has proudly served homeowners throughout Massachusetts and Southern New Hampshire since 2003. As a locally owned and family-operated company, we've built a reputation for exceptional customer service, quality workmanship, and long-term customer relationships.

We believe our success starts with our people. That's why we invest in training, technology, and career development while creating opportunities for our team members to grow professionally and financially.

The Opportunity

Are you a strong communicator who enjoys helping customers, following up on opportunities, and closing sales without cold calling?

We're looking for an Inside Sales & Lead Coordinator to help convert existing customer opportunities into revenue while ensuring no lead falls through the cracks.

This is NOT a cold-calling position.

You’ll work with customers who have already interacted with our company, received recommendations from our technicians, requested estimates, or expressed interest in plumbing, heating, cooling, and home comfort solutions.

Our service and sales teams generate a substantial volume of opportunities each year. In the past 12 months alone, our HVAC replacement department produced more than $2 million in open estimate opportunities, creating significant earning potential for a motivated sales professional.

If you enjoy relationship-based selling, customer communication, organization, and follow-up, this could be the perfect fit.

Responsibilities

Inside Sales

• Follow up on open plumbing service estimates
• Follow up on open HVAC service estimates
• Rehash HVAC replacement proposals
• Rehash plumbing installation estimates
• Contact customers regarding technician-generated turnover opportunities
• Follow up on deferred work recommendations
• Discuss financing options and payment solutions
• Promote maintenance agreements and membership opportunities
• Help increase estimate conversion rates and overall revenue

Lead Coordination

• Manage incoming residential sales opportunities
• Schedule appointments for Comfort Advisors and field technicians
• Coordinate estimate appointments and customer communications
• Process sold contracts and customer paperwork
• Maintain accurate records and notes within ServiceTitan
• Assist with sales reporting, lead tracking, and pipeline management
• Coordinate communication between customers, technicians, Comfort Advisors, and management

Qualifications

• Minimum 2 years of sales, inside sales, customer service, lead management, or appointment-setting experience
• Strong phone communication skills
• Comfortable handling objections and asking for the sale
• Highly organized and detail-oriented
• Experience using CRM software
• ServiceTitan experience preferred
• Experience in HVAC, plumbing, home services, construction, automotive BDC, insurance sales, or inside sales environments strongly preferred

Compensation

• Base pay of $25-$30 per hour
• Performance bonuses
• Commission opportunities
• Significant earning potential based on results

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Paid Time Off
• Paid Holidays
• Employee discounts
• Ongoing training and development
• Career advancement opportunities

Why Join Our Team?

• No cold calling
• Existing customer base
• Established company with over 20 years of success
• Strong reputation and repeat customer base
• Supportive team environment
• Modern systems and technology
• Real opportunities for career growth

If you're looking for a career where your communication skills, follow-up abilities, and sales mindset directly impact your income and company success, we'd love to hear from you.