Service Coordinator

Lewis Systems & Service Co. Inc.; Lynchburg (VA); On-site; USD 27,000 - 33,000; Full time

Job summary

Lewis Systems & Service Co. Inc. is seeking a Service Coordinator to manage the flow of the service department from the office at our Lynchburg site.

You will answer calls and emails, schedule technicians, and help ensure timely, accurate service delivery. Responsibilities include creating estimates for maintenance and repairs, dispatching technicians, generating work orders, invoicing, and following up on parts orders.

Qualifications

• High School diploma or GED required.
• Driver's license and reliable transportation.
• At least 2 years in a mechanical environment.
• Military background is a plus but not required.

Responsibilities

• Answer service calls and emails and schedule service jobs for technicians.
• Create maintenance and service repair estimates.
• Dispatch technicians and generate work orders.
• Invoicing completed work orders and following up on parts orders.

Education

High School Diploma/GED

Driver’s license

2+ years in a mechanical environment

Job description

About Us

Lewis Systems & Service is a leading provider specializing in air compressors, offering comprehensive services including sales, installation, maintenance, repairs, and system upgrades. We are committed to delivering high-quality solutions from top manufacturers with a strong focus on customer satisfaction. Visit our Website: lewissystemsinc.com

Responsibilities & Qualifications

The Service Coordinator serves as an ambassador for the Company and is responsible for maintaining the flow and objectives of the service department. This person will answer service calls, emails, and schedule service jobs for technicians, working with the service manager to ensure efficiency and accuracy.

• Answering customer calls and emails.
• Resolving customer issues and inquiries
• Creating estimates for maintenance and service repairs
• Scheduling Technicians to complete open work orders.
• Generating work orders and dispatching them to the technicians
• Invoicing completed work orders.
• Following up on repair part orders.
• Performing other duties as assigned.

Competencies

• Strong problem-solving skills.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work in a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Positive attitude and desire to grow an existing sales & service business.

Work Environment

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Required Education And Experience

• High School Diploma/GED
• Military background is a plus but not required.
• 2+ years in a mechanical environment
• Driver’s license and reliable transportation

Lewis Systems & Services is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission‑critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad‑based ownership program available across our portfolio companies.

Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long‑term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low‑cost loan options, retirement planning resources, and opportunities to build long‑term wealth through employee ownership.

Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross‑functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Pay Transparency

Min: USD $19.24/Hr., Max: USD $24.04/Hr.