Inside Sales for Industrial Automation Group

Pasona N A, Inc.; San Jose (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Pasona N A, Inc. in San Jose, CA is seeking an Inside Sales professional to provide customer service and technical sales support for industrial sensors and automation products.

You will manage the full order process from quotation to shipment and invoicing, coordinating with the factory in Japan and distributors. The role combines sales support, inventory control, warehousing, and cross-functional communication, requiring hands-on handling and strong organizational skills.

Qualifications

• Knowledge of industrial sensors and their applications.
• Ability to understand sensor specifications and provide basic product/technical support.
• Strong customer service and communication skills.
• Experience or ability to manage quotations, purchase orders, order processing, and customer follow-up.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities across sales, customer service, inventory, and logistics.
• Comfortable performing hands-on receiving, warehouse, packing, and shipping activities.
• Ability to effectively coordinate with customers, distributors, and overseas factory teams.

Responsibilities

• Respond to customer and distributor inquiries regarding sensor products, specifications, pricing, availability, and order status.
• Provide basic technical support and assist customers with sensor/product-related questions.
• Maintain relationships with existing customers and authorized distributors.
• Prepare quotations and follow up on sales leads.
• Review and process purchase orders, verifying pricing, account status, and order information.
• Enter and maintain orders in the ERP system and communicate expected shipping schedules.
• Track open orders and coordinate shipments upon receipt of products from the factory.
• Process invoices and maintain accurate transaction records.
• Receive shipments from Japan, verify quantities, and enter inventory receipts.
• Manage inventory and place replenishment orders with the Japan factory to support future demand and backorders.
• Perform hands-on warehouse activities, including stocking, picking, packing, and inventory counts.
• Arrange customer shipments using UPS, FedEx, or similar carriers.
• Maintain product literature and catalogs and support trade shows and other sales activities.

Skills

Industrial sensors

Sensor specifications

Customer service

Quotations & POs

Order processing

Organization

Multitasking

Receiving & shipping

Cross-border coordination

Job description

Location: San Jose, CA

Compensation: $70,000-$85,000 annually

Hours: Monday-Friday 9am-5pm

Employment Type: Full-time, Onsite

Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.

Company Overview

An industrial automation company is seeking an Inside Sales professional for its San Jose office. The company provides sensors and related industrial automation products and supports customers and authorized distributors with product selection, technical inquiries, order fulfillment, and logistics.

Position Summary

The Inside Sales representative will provide customer service and technical sales support for industrial sensors and automation products while managing the complete order process from quotation through shipment and invoicing.

This hands-on position combines inside sales, sensor/product support, order administration, inventory control, shipping/receiving, and coordination with the factory in Japan.

Key Responsibilities

• Respond to customer and distributor inquiries regarding sensor products, specifications, pricing, availability, and order status.
• Provide basic technical support and assist customers with sensor/product-related questions.
• Maintain relationships with existing customers and authorized distributors.
• Prepare quotations and follow up on sales leads.
• Review and process purchase orders, verifying pricing, account status, and order information.
• Enter and maintain orders in the ERP system and communicate expected shipping schedules.
• Track open orders and coordinate shipments upon receipt of products from the factory.
• Process invoices and maintain accurate transaction records.
• Receive shipments from Japan, verify quantities, and enter inventory receipts.
• Manage inventory and place replenishment orders with the Japan factory to support future demand and backorders.
• Perform hands-on warehouse activities, including stocking, picking, packing, and inventory counts.
• Arrange customer shipments using UPS, FedEx, or similar carriers.
• Maintain product literature and catalogs and support trade shows and other sales activities.

Qualifications

Required:

• Knowledge of industrial sensors and their applications.
• Ability to understand sensor specifications and provide basic product/technical support.
• Strong customer service and communication skills.
• Experience or ability to manage quotations, purchase orders, order processing, and customer follow-up.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities across sales, customer service, inventory, and logistics.
• Comfortable performing hands-on receiving, warehouse, packing, and shipping activities.
• Ability to effectively coordinate with customers, distributors, and overseas factory teams.

Preferred:

• Inside sales, technical sales support, or customer service experience involving sensors, industrial automation, or related technical products.
• Experience assisting customers or distributors with sensor selection and technical inquiries.
• Experience with ERP/order management systems.
• Inventory control, shipping, warehouse, or logistics experience.
• Experience coordinating orders or inventory with overseas manufacturers.

Other Details

• Benefits include health, dental, and vision insurance, 401(k) matching, and paid time off.
• This is a hands-on role covering both customer-facing sales support and operational responsibilities.

This role may include additional responsibilities as needed based on business needs.