Inside Sales & Customer Support — Uncapped Commission

Eastern Industrial Automation; Lancaster (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Easter n Industrial Automation in Lancaster, MA is seeking a Customer Service / Inside Sales Representative to join a collaborative, hard-working team. This 100% in-office role requires strong communication, problem solving, and a customer-first mindset to support distributors and end users.

Salary ranges from $65,000 to $75,000 based on experience, plus uncapped commission potential after 90 days. You will handle quotes, orders, and technical inquiries, while coordinating with engineering and

Qualifications

• High school diploma required; some additional training is a plus.
• 1–2 years of Customer Service / Inside Sales experience in same or similar environment.
• Valid driver's license.
• Knowledge of mechanical/electrical equipment and parts preferred.
• Proficient with ERP and MS Office; ability to learn product line quickly.
• Strong communication and organizational skills; team-oriented.

Responsibilities

• Interact with customers via phone, email, and in person; respond and provide solutions to customers promptly.
• Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
• Track and elevate back orders and customer requirements to maximize fill rates and exceed customer expectations.
• Provide technical feedback to meet customer requirements.
• Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
• Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
• Visit customers when needed, including delivering needed supplies.
• Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

Skills

Customer service

Communication

Team collaboration

Multitasking

Organizational skills

Willingness to learn

Education

High School Diploma

Tools

ERP systems

MS Office

OneDrive

Job description

Easter n Industrial Automation in Lancaster, MA is seeking a Customer Service / Inside Sales Representative to join a collaborative, hard-working team. This 100% in-office role requires strong communication, problem solving, and a customer-first mindset to support distributors and end users.

Salary ranges from $65,000 to $75,000 based on experience, plus uncapped commission potential after 90 days. You will handle quotes, orders, and technical inquiries, while coordinating with engineering and