Industrial Inside Sales & Customer Support Specialist

SunSource; Minnesota; Hybrid; USD 40,000 - 70,000; Full time

Job summary

SunSource, a leading industrial distributor, seeks an energetic Customer Service Representative (Inside Sales) to support the outside sales team and customers from Granite Falls, MN and Savage, MN. You will respond to inquiries, process requests, quote pricing, and coordinate deliveries while maintaining strong records and vendor partnerships.

The role focuses on fast-paced service, collaboration across departments, and delivering top‑notch support to drive sales and customer satisfaction.

Qualifications

• Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem solving skills.
• Ability to manage multiple priorities in a fast paced environment.

Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to pricing and quotations, product availability and delivery schedules.
• Provide order status updates, returns and credits, and order expediting.
• Provide technical product assistance and maintain accurate records in company systems.
• Collaborate with sales, operations, and vendors to resolve issues and ensure high service levels.

Skills

Customer service

Sales experience

Purchasing experience

Manufacturing/distribution environment

Communication

Organization

Problem solving

Multitasking

Microsoft Excel

Microsoft Word

Email applications

Vendor pricing software

Tools

Microsoft Excel

Microsoft Word

Email applications

Job description

SunSource, a leading industrial distributor, seeks an energetic Customer Service Representative (Inside Sales) to support the outside sales team and customers from Granite Falls, MN and Savage, MN. You will respond to inquiries, process requests, quote pricing, and coordinate deliveries while maintaining strong records and vendor partnerships.

The role focuses on fast-paced service, collaboration across departments, and delivering top‑notch support to drive sales and customer satisfaction.