Inside Sales & Customer Support Specialist

Kinter; Waukegan (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance (employee 100%)

Pension plan

Career growth

Job summary

Kinter, a family-owned supplier of retail display hardware, is seeking a Customer Service Representative to support the Sales team in Illinois. You will handle inquiries, process orders, follow up on leads, and resolve issues to ensure a positive customer experience.

The role also involves coordinating with internal teams and assisting with project details. The pay range is fixed at $50,000 to $60,000 annually, commensurate with experience.

Qualifications

• High school diploma required; bachelor’s degree or equivalent experience preferred.
• Previous inside sales or customer service experience required.
• Experience in printing, retail display construction, POP signage, or hardware distribution is highly desirable.

Responsibilities

• Handle incoming sales calls and assist customers with inquiries.
• Respond to product questions and RFQs via website, print ads.
• Confirm and process orders received by phone, fax, email.
• Support sales by managing projects and tracking open orders.
• Identify new sales opportunities through follow-up on leads and outreach.
• Provide customer support via webchat.
• Backup for front desk and inbound call handling.
• Support Sales and overall business operations.
• Perform other duties as assigned.

Skills

Communication

Organization

Time management

MS Office

Education

High school diploma

Bachelor's degree or equivalent experience

Job description

Kinter, a family-owned supplier of retail display hardware, is seeking a Customer Service Representative to support the Sales team in Illinois. You will handle inquiries, process orders, follow up on leads, and resolve issues to ensure a positive customer experience.

The role also involves coordinating with internal teams and assisting with project details. The pay range is fixed at $50,000 to $60,000 annually, commensurate with experience.