Inside Sales & Customer Support Specialist

Nelsen-Corporation; Sharon Township (OH); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k)

Disability insurance

Life insurance

PTO 80 hours

Job summary

Nelsen-Corporation in Medina, OH, is seeking an outgoing Inside Sales team member to develop strong customer relationships and deliver exceptional service to internal and external customers. The role supports Account Managers and participates in a comprehensive training program.

Working Monday–Friday, 8:00 AM–5:00 PM, you’ll be paid from $24.00 per hour with pay commensurate to experience and skills; benefits begin after 60 days and include medical/dental/vision, 401k, disability, life

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in Customer Service/Sales/Office Administration.
• CRM experience preferred.
• Proficiency with Microsoft Office applications (Excel, Outlook, Word).

Responsibilities

• Communicate with customers via email, telephone, and text.
• Respond to customer inquiries.
• Take or make calls to customers when Account Managers are unavailable.
• Assess customer problems; resolve issues and provide solutions or elevate to the appropriate person.
• Provide customer feedback to Sales management.

Skills

Customer service

Time management

MS Office proficiency

CRM experience

Communication skills

Education

High School Diploma or equivalent

Tools

CRM software

ERP system

Job description

Nelsen-Corporation in Medina, OH, is seeking an outgoing Inside Sales team member to develop strong customer relationships and deliver exceptional service to internal and external customers. The role supports Account Managers and participates in a comprehensive training program.

Working Monday–Friday, 8:00 AM–5:00 PM, you’ll be paid from $24.00 per hour with pay commensurate to experience and skills; benefits begin after 60 days and include medical/dental/vision, 401k, disability, life