Inside Sales (4468)

Callpauls; Tallahassee (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Paul’s Termite & Pest Control, Inc. is seeking an Inside Sales Representative to deliver exceptional customer service.

The role handles inbound/outbound calls, schedules pest control appointments, and maintains accurate CRM data while resolving issues and promoting services. The ideal candidate will have at least two years in inside sales, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• At least two years of inside sales experience.
• Excellent verbal communication and active listening skills.
• Strong phone etiquette and customer service abilities.
• Ability to meet or exceed sales goals in a fast-paced environment.
• Proficient with CRM software and data entry.

Responsibilities

• Handle inbound and outbound calls to generate and qualify leads.
• Answer customer inquiries about services and schedule appointments.
• Enter and update customer data accurately in the CRM system.
• Provide information on services, promotions, and policies.
• Follow up with customers post-service to ensure satisfaction.
• Collaborate with the Office Manager and other team members as needed.

Skills

Verbal communication

Active listening

Customer service

Phone etiquette

Rapport building

Objection handling

Negotiation

Multitasking

Organizational skills

CRM proficiency

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

# Job SummaryThe Inside Sales Representative is responsible for providing exceptional customer service by answering inbound calls, scheduling appointments, responding to customer inquiries, and handling service requests at Paul’s Termite & Pest Control, Inc. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently while delivering a superior customer experience. # Key Responsibilities**Customer Service:*** Make outbound calls to potential new customers.* Answer inbound sales calls and respond to customer inquiries about new services in a professional, courteous manner.* Schedule appointments for pest control services, ensuring accuracy in capturing customer information and service needs.* Handle customer complaints or concerns, escalating issues to the Office Manager when necessary.* Provide information about the company’s services, promotions, and policies to potential and existing customers.* Follow up with customers after service to ensure satisfaction and address any concerns.* The Inside Sales Representative will be back up to the Account Services Coordinators when available and as needed.**Data Entry & Documentation:*** Accurately enter and update customer information, service requests, and appointment details into the company’s CRM system.* Maintain organized and up-to-date customer records and follow company protocols for data entry and management.* Process service orders and prepare necessary documentation for the pest control technicians.**Problem Solving & Issue Resolution:*** Troubleshoot customer issues or questions regarding pest control services, providing accurate information and solutions.* Collaborate with other departments to resolve customer service issues in a timely and efficient manner.* Manage and prioritize multiple tasks, such as handling calls while entering data and resolving issues promptly.**Team Collaboration:*** Work closely with other call center representatives and the Office Manager to ensure smooth operations and a cohesive team environment.* Participate in training sessions and team meetings to stay updated on company services, policies, and procedures.## Qualifications# Job Requirements**Education:*** High school diploma or equivalent (required).**Experience:*** At least two years of inside sales experience required.* Proven ability to meet or exceed sales goals.* Excellent verbal communication, listening, and customer service skills.* Strong phone etiquette and the ability to build rapport with customers.* Ability to overcome objections, negotiate, and close sales.* Comfortable working in a fast-paced, goal-oriented environment.* Strong organizational skills and attention to detail.* Basic computer skills and the ability to learn company software and systems.* Dependable, punctual, and professional.Please click the link below: https://go.cultureindex.com/p/lcefv8yqo6F**Please complete the Culture Index Survey, it is part of the hiring process!****Skills & Abilities:*** Excellent verbal communication and active listening skills.* Ability to multitask and handle high call volumes in a fast-paced environment.* Strong organizational skills with attention to detail.* Proficiency with CRM software and Microsoft Office Suite (Word, Excel).