Inside Sales & Customer Success - Aerospace/Defense

Plansee Group; Franklin (MA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Flexible spending accounts

Life and disability insurance

401K with company match

Paid time off

Bonus plan

Job summary

Plansee USA LLC in Franklin, MA seeks an experienced Customer Service professional to manage orders and quotes, collaborate across Sales, R&D, Engineering, and Operations, and ensure compliance with ITAR and export controls. You will support aerospace and defense customers, maintain project records in SAP and PLM, and contribute to continuous process improvements.

The role requires strong communication, organization, and the ability to travel up to 10% for customer visits and events.

Qualifications

• 5+ years of customer service experience in aerospace/defense or related field.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to read drawings and understand customer specifications.

Responsibilities

• Oversee accurate and timely entry of customer orders in the SAP ERP system with correct specifications.
• Interface with Sales, R&D, Engineering, Estimating, Quality, Logistics, and Production to align on requirements and ensure project success.
• Lead contract reviews to ensure compliance with ITAR/DPAS and export controls, identify risks.

Skills

Customer service

Communication

Organization

Attention to detail

Independent work

Willingness to travel

Self-motivation

Tools

SAP/S4

PLM

Job description

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components—leveraging decades of precision manufacturing and engineering excellence.

Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Position type: Exempt

RESPONSIBILITIES

• Order and Quote Management and Entry: Oversee accurate and timely entry of customer orders in the SAP ERP system, ensuring all specifications and requirements are captured correctly

• Cross-Functional Collaboration: Interface with Sales, R&D, Engineering, Estimating, Quality, Logistics, and Production teams to align on customer requirements, resolve issues, and ensure project success.

• Contract Reviews: Lead compliance culture by conducting thorough reviews of contracts and ensure compliance with customer expectations, company capabilities, export control requirements (e.g., ITAR, DPAS), identify and highlight potential risks.

• Customer Communication: Act as the primary contact for customer orders, manage customer requests, and ensure changes are effectively communicated and implemented with internal teams via SAP and PLM systems.

• Sales Support: Provide support to sales managers by assisting with inquiry reviews and quotation processes, ensure timely and accurate responses to customer inquiries.

• Customer Engagement: Build and maintain strong relationships with aerospace and defense customers, addressing inquiries and ensuring high levels of customer satisfaction (CSI KPI)

• Documentation and Reporting: Maintain high accuracy of project records in SAP ERP, PLM, and file systems, provide status reports to internal and external stakeholders, and ensure all documentation complies with industry standards and regulations, including export control requirements.

QUALIFICATIONS

• 5+ years of customer service experience in a business environment - preferably manufacturing
• Strong verbal and written communication skills.
• Excellent organizational and time management skills
• Ability to read drawings and understanding customer specifications.
• Dependable, positive attitude, ability to work independently and in fast paced environment
• Attentive to detail, multitasker, energetic, and forward thinking.
• Demonstrates an initiative for success and must be self-motivated
• Knowledge of SAP/S4 or similar operating system is a plus but will train.
• Background in materials or metal industry is a plus but will train.
• Willingness to travel occasionally (up to 10%) for customer visits, trade shows, and to Plansee global sites
• Due to ITAR requirements, applicants must be authorized to access export-controlled information without a license; US Citizen or Permanent resident

BENEFITS

• Medical - 90% paid for with 100% reimbursement on deductible
• Dental
• Vision
• Flexible spending accounts
• Company paid life and disability insurance
• 401 K w/ company match
• Time off Benefits
• Pay range: $55,000-$70,000 + Bonus plan

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Recruitment Team | [e-mail]

Plansee USA LLC