Inside Sales & Customer Solutions Specialist

Builders FirstSource; Franklin (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Builders FirstSource in Franklin, TN, is hiring a Retail Sales Associate to assist customers, provide product guidance, prepare quotes, and help with order entry and delivery scheduling. You will work in a fast-paced environment supporting DIY and professional customers.

Join a team that values customer service, product knowledge, and teamwork. The role involves daily inventory tasks, basic pricing, and using ERP software to process orders while upholding safety and quality standards.

Qualifications

• High school diploma or GED with six months of sales-related experience, or an equivalent combination of education and experience.
• Strong verbal and written communication skills; ability to communicate with customers and team members.

Responsibilities

• Provide customer service to retail customers via walk-in, phone, or email.
• Assist with product selection, pricing, and availability; provide quotes for small packages.
• Enter orders into system and schedule product deliveries.
• Support inventory control, shelving, and housekeeping activities.
• Coordinate and conduct customer workshops and assist in their execution.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office

ERP software

Product knowledge

Inventory management

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP software

Job description

Builders FirstSource in Franklin, TN, is hiring a Retail Sales Associate to assist customers, provide product guidance, prepare quotes, and help with order entry and delivery scheduling. You will work in a fast-paced environment supporting DIY and professional customers.

Join a team that values customer service, product knowledge, and teamwork. The role involves daily inventory tasks, basic pricing, and using ERP software to process orders while upholding safety and quality standards.