Inside Sales & Customer Solutions Specialist

iBT; Chanute (KS); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Education reimbursement

Vacation & holidays

Job summary

IBT Industrial Solutions is seeking dependable, career-minded individuals who get excited about helping customers. This role supports inside sales and customer service with applications, product sourcing, pricing, and proposals while building strong vendor relationships.

This full-time position offers a comprehensive benefits package, tuition reimbursement, a weekend-free 8–5 schedule, and opportunities for rapid advancement with retirement matching.

Qualifications

• Experience in inside sales and/or customer service preferred.
• Strong communication skills, both oral and written.
• Ability to calculate discounts and percentages.
• Ability to specify technical products and provide sales information.
• Proficient PC and software skills including Epicor P-21, Google Suite, and Microsoft Office.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide inside sales and customer service support for all IBT customers with application assistance, product sourcing, vendor assistance, and pricing and proposals.
• Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
• Maintain appropriate quantities of current vendor literature.
• Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by Store/General Manager and preferred vendors.
• Assist customers by monitoring branch sales for specified product lines, keeping sales interest levels at a maximum.
• Assist in maintaining good vendor relations at the branch location level.
• Maintain open, productive communication between corporate, region managers, other branches, and IBT department managers.
• Promote a positive attitude to IBT co‑workers, branches, vendors and customers, while promoting all of IBT’s products and services.
• Other duties as assigned.

Tools

Epicor P-21

Google Suite

Microsoft Office

Job description

IBT Industrial Solutions is seeking dependable, career-minded individuals who get excited about helping customers. This role supports inside sales and customer service with applications, product sourcing, pricing, and proposals while building strong vendor relationships.

This full-time position offers a comprehensive benefits package, tuition reimbursement, a weekend-free 8–5 schedule, and opportunities for rapid advancement with retirement matching.